We are seeking a detail-oriented and execution-focused Return Analyst to manage return logistics, load planning, and claims processing. This role requires strong coordination with customers and carriers, proactive tracking of return authorizations (RAs), and data-driven analysis to improve operational efficiency.
The ideal candidate will have experience in logistics operations, preferably in return or reverse logistics, with proficiency in Excel for data analysis and reporting. This role demands strong problem-solving skills, attention to detail, and the ability to work cross-functionally with internal teams, carriers, and customers to resolve issues efficiently.
Primary Responsibilities
40% Load Planning & RA Management
Coordinate with customers and schedule pickups
Create return loads and Bills of Lading (BOL) in TMS
Monitor and track pickup progress
Manage aging Return Authorizations (RAs)
Support LG with return-related inquiries and requests
20% Customer & Carrier Support
Provide updates on return status
Address and resolve issues related to load management and returns
Analyze and provide data insights on historical returns
Support Order Management and LG requests
20% Claims
File claims as needed
Secondary Responsibilities
10% AR Support
Conduct research on unresolved returns or claims
Request, obtain, and provide Proof of Delivery (POD) from carriers
Initiate and maintain communication with carriers
Utilize LG Systems such as GERP, Sales Portal, and TMS for support
10% Miscellaneous Tasks
Manage ad-hoc tasks and requests
Extract and compile data as required
Provide team support when necessary
Requirements
Education: Bachelor's Degree
Korean/English bilingual (preferred, not required)
Proficiency in Excel and data analysis (VLOOKUP, Pivot Tables, Formulas) to clean, organize, and analyze large datasets for actionable insights
Detail-oriented with a diligent work ethic, excellent time management, and efficiency
At least 1 year of experience in logistics, preferably in return or reverse logistics