Institutional Liaison at RTI International in Philadelphia, Pennsylvania

Job Description:

The pay rate for this position is $21/hour. Hourly wage is based on experience and geographical location.

• Eligible for health benefits as well as access to employee discount plan


• Flexible work schedule


• Reimbursable travel time and mileage


• RTI International Field Interviewers also get the opportunity to make a difference in their local community as well as an opportunity to work for a company named by Newsweek as one of America's Greatest Workplaces 2023!

Institutional Recruiter/Liaisons are responsible for:

• Recruit selected nursing home and assisted living facilities to participate in the National Dementia Workforce Study (NDWS)


• Call and email facility designees to encourage participation, answer questions, and assist with facility data collection, including submitting staff rosters and facility administered online survey


• Discuss study requirements for participation and address facility concerns and questions


• Collecting confidential information


• Explaining the study and what is required of facilities for participation in the study


• Documenting all communication with facilities and project staff


• Conducting refusal conversion efforts via phone and email to convert facilities who may refuse to participate in the study


• Providing Help Desk services for accessing the study website and uploading participant data


• Documenting all participation logistics


• Attend 2 weekly and ad hoc meetings as needed with the recruitment and liaison teams via Zoom


• Maintain daily communication with recruitment and liaison teams


• Independently managing administrative duties, including participating in conference calls and completing online trainings


• Demonstrate ability to work with supervisor and maintain daily communication with project staff


• Assuming full and legal responsibility for use and care of project-issued equipment


• Submitting timely and accurate Time and Expense reports

RTI International is seeking Full-Time Institutional Liaisons to work on the National Dementia Workers Study (NDWS). The NDWS was established in Fall 2023 through a cooperative agreement with the National Institute on Aging (NIA) to conduct the first large, national, and comprehensive surveys of the professional dementia care workforce in the U.S. NDWS will conduct annual surveys of physicians, advanced practice providers, nurses, direct care workers, and other health care professionals in four key practice settings: community clinicians, nursing home staff, assisted living staff, and home care staff.

This collaborative, interdisciplinary endeavor is led by teams at the University of Michigan (U-M) and the University of California, San Francisco (UCSF), with several other university-based and non-profit partners. RTI conducts data collection for three of the four practice settings- Community Clinicians (CC), Nursing Home (NH) facilities, and Assisted Living (AL) communities

Data collection will include 1,000 AL communities and 1,000 NH facilities and use lessons learned in Wave 1 data collection to streamline the approach to facility recruitment. Because of the large sample size, the study will use a tiered approach to tracing and recruiting that includes Institutional Contactors, Liaisons, and Task Leaders. This structure is designed to actively support recruitment efforts through troubleshooting, skill building, collaboration, and case escalation as needed.

Minimum Required Qualifications

• Must be at least 21 years old at the time of employment


• Must possess High School Diploma or GED


• Possess effective communication skills through speech and listening


• Fluency in English through reading, writing, and speaking


• Available for entire training and data collection period


• Able to successfully complete training


• Comfortable using Microsoft Outlook, TEAMS, Zoom and other project specific databases


• Must have a valid driver's license and reliable personal automobile available for business use


• Comfortable using RTI issued tablet, laptop and other associated equipment


• Access to password-protected Wi-Fi connection for data transmissions and administrative responsibilities


• Able to keep project information confidential
  
  


• Detail-oriented, think "outside the box," and follow procedures/guidelines successfully while performing tasks

Preferred Qualifications for Ideal Candidates

• Associate's Degree preferred


• Positive, self-motivated, curious, and enjoy interacting with people from culturally-diverse backgrounds


• Demonstrated success in meeting frequent, multiple, and tight deadlines


• Effective business-to-business telephone and etiquette skills


• Ability to establish and maintain working relationships


• Effective interpersonal and verbal communication skills, above average vocal presentation, problem-solving abilities, and data management skills
  


• Computer skills, email and internet proficiency, ability to document status and assignment outcomes in web-based systems in a timely and thorough manner


• Experience with electronic contacting systems


• Ability to comfortably interact verbally with a variety of people, Nursing Home and Assisted Living staff in particular


• Ability to work comfortably on a computer and perform data entry tasks


• Proven ability to work independently and in teams with minimal supervision


• Ability to document status and assignment outcomes in web-based systems in a timely and thorough manner

• The data collection period is expected to be May 2025 through November 2025


• On average, you will be needed full-time approximately 35 hours per week when work is available


• On average, you should be available to work 5 days each week


• The majority of this work is anticipated to be weekdays during daytime hours.


• Each workday is estimated to be 6-7 hours long

Institutional Recruiter/Liaisons are required to complete trainings which include:

• Successfully complete pre-training activities (review NDWS website, watch media resources and read training manual and materials)


• Successfully completing two-day virtual training to be held in May 2025


• Successfully completing training which includes online courses, teleconferences, and project certification to continue employment on the project


• Successfully passing project required trainings


• Attendance at all trainings is mandatory

NoneRTI International will accommodate our job application procedures for disabled veterans and other qualified individuals with disabilities.
If you have a disability that affects the use of our online application system, or if you otherwise need accommodation in connection with the recruiting process due to a disability, please CLICK HERE for information on how to contact us to request an accommodation.

RTI International is an independent, nonprofit research institute dedicated to improving the human condition. Clients rely on us to answer questions that demand an objective and multidisciplinary approach--one that integrates expertise across the social and laboratory sciences, engineering, and international development. We believe in the promise of science, and we are inspired every day to deliver on that promise for the good of people, communities, and businesses around the world. For more information, visit www.rti.org.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Further information is available here.

At RTI, we demonstrate our commitment to rewarding individual and team achievement through a total rewards package. This package includes (among other things) a competitive base salary, a competitive range of insurance plans (including health, dental, life insurance, a health savings account (HSA), and access to a 401(k) retirement plan.

For USA Job Postings Only: RTI participates in the US Government E-Verify program. Further information regarding the E-Verify program and laws that are designed to protect you against discrimination relating to your legal right to work in the US can be found at https://www.rti.org/careers.

For San Francisco, CA USA Job Postings Only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Further information is available here.

RTI accepts applications to our job openings from candidates with criminal histories or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

For Applicants in Massachusetts Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

For Applicants in US Virgin Islands Only: A record of conviction will not exclude an applicant from being eligible for the position. Factors that may be examined include:
      (1) The rational relationship of the nature of the offense to the duties and responsibilities of the position; and
      (2) Evidence of the rehabilitation of the applicant.

RTI also participates in the E-Verify program. Click here to view the posters in English and Spanish. Click here to view the anti-discrimination notice issued by the Office of Special Counsel for Immigration-Related Unfair Employment Practices. Click here to view the Right to Privacy in the Workplace/E-Verify Poster

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