Responsible for systems analysis, optimizing and maintaining our ERP system, legacy, and other computer systems to enhance business operations. This role requires a deep understanding of ERP systems, business processes, and the ability to collaborate effectively with cross-functional teams gathering requirements understanding workflow and goals. Responsible for configuring, customizing, and troubleshooting the ERP system to ensure it meets the organization's needs and drives efficiency and growth. Documents business requirements, functional specifications, and process maps to serve as a reference for the organization. Analyzes system performance and user feedback to identify opportunities to improve processes and ERP functionality. Generates and monitors regular reports to ensure the reliability, security, and efficiency of ERP applications.
Essential Job Functions • Administer, configure, and maintain the ERP system to ensure optimal performance. • Administer, configure, and maintain the ERP system to ensure optimal performance. • Collaborate with stakeholders to gather requirements for system enhancements and customizations. • Implement and test ERP system updates, patches, and new modules. • Ensure data integrity and security within the ERP system. • Analyze existing business processes and workflows to identify areas for improvement. • Recommend and implement process enhancements to maximize efficiency and productivity. • Work closely with end-users to understand their needs and translate them into ERP system solutions. • Provide technical support to end-users, troubleshooting issues, and resolving system-related problems.
Develop and deliver training programs and materials to educate employees on ERP system usage and best practices. • Create and maintain reports and dashboards to support data-driven decision-making. • Perform data analysis to identify trends, anomalies, and opportunities for improvement. • Collaborate with other IT resources and departments to integrate the ERP system with other business applications. • Work with external vendors and consultants as needed for system integrations or specialized projects. • Maintain comprehensive documentation of ERP system configurations, customizations, and processes. • Ensure compliance with industry standards, regulations, and best practices in ERP system management. • Research technical innovations and assist in planning for the future direction of the Company and department. • Continuously examine the processes and systems used in this function to improve the effectiveness and quality of the work done.
Perform other related duties as required.
Education and Experience
Physical Demands • Demonstrates physical and functional ability to perform and accomplish tasks. Ability to lift and carry up to 35 lbs.
Mental Demands • Ability to foster collaborative relationships, to work well under pressure, to organize and synthesize new information, and prioritize tasks. Possesses critical thinking, analytical skills and flexibility. Ability to multi-task. Required detailed attention to work in an environment where interruptions need to be controlled. Demonstrates sensitivity to customer needs and expectations.
Working Conditions
The work environment characteristics described here are representative of those the employee encounters while performing the functions of this job. • While performing the duties of this job, the employee is frequently exposed to both office and plant environments. May be exposed to odors, chemical agents, dust, fumes, gases, sharp objects, hazardous or moving equipment, wet slippery floors, and extremes in temperature and humidity. • Interacts regularly with various staff and employees, and occasionally with vendors, suppliers, community members and regulatory agency representatives.
Travel and overtime are required when necessary.
Operational Excellence
Supports all operational excellence initiatives ensuring full participation in all department services, continuous improvement efforts, and training programs.
Quality Assurance • Maintains a safe, orderly working environment including FOD compliance. • Ensures adherence to Piper Aircraft, Inc. corporate compliance policies. Adheres to organization and department policies and procedures.
Communicates Effectively • Effective communicator with strong interpersonal skills who understands how to develop and maintain external supplier and internal customer relations in both written and oral form. Maintain a high level of professionalism at all times during direct contact with employees, suppliers, and customers.
Decision Quality
Makes good and timely decisions that keep the organization moving on-time with deliverables.
Optimizes Work Processes • Knows and contributes the most effective and efficient processes to get things done, with a focus on continuous improvement.
Piper Aircraft is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, age, national origin, gender, sex, gender identity, gender expression, sexual orientation, veteran status, disability, genetic information, or any other characteristic protected by federal, state or local law.