Assistant Program Manager at Medical Transportation Management in Phoenix, Arizona

Job Description:

At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What Will Your Job Look Like:

The Assistant Program Manager is responsible for hiring, training and supervising a team of Travel Trainers and Transit Coordinators within the travel training program. The Assistant Program Manager will ensure compliance with all travel training related tasks, documentation, and reporting under the contract.  This role will also provide back-up coverage on travel training duties, including client assessment, field training and follow-up.

Location: 4600 East Washinton St. Ste 102 Phoenix, AZ 85034

What you’ll do:

• Provide daily guidance and support to direct reports


• Partner with the Training team to create new hire orientation and training materials


• Ensure full compliance with the contract including documentation and reporting


• Provide initial orientation and training to new staff members


• Provide ongoing training and support, in the field and in the classroom


• Ensure collaboration within all areas of the operation


• Ensure all Travel Training documentation is up to date on paper and in an electronic system


• Provide backup coverage of travel training duties including client assessment, field training and follow-up


• Conduct group training


• Conduct outreach to community organizations and hold information sessions and presentations


• Act as liaison between the Travel Training department and Valley Metro


• Respond to any Travel Training issues or complaints and properly document response


• Build rapport and communicate with the family and/or the natural support network of the individual


• Maintain a positive attitude when interacting with staff, participants and their caregivers


• Participate in internal and external (public) meetings as required


• Provide high quality customer service


• Must conform to MTM’s HIPAA standards


• Create documents, work plans, and accurate reports in a timely manner, as needed


• Review service delivery to ensure that the most appropriate and effective abilities assessments are performed


• Evaluate assessments and determinations with the assessment staff to ensure accurate results


• Respond to any ADA eligibility or complaints and properly document response


• Learn and understand all aspects of the contracted program and serve as the team’s Subject Matter Expert, both locally and externally


• Act as a mentor to new employees and assist with the development of team members


• Maintain up-to -date knowledge of the Americans with Disabilities Act (ADA)


• Maintain working knowledge and abilities of MTM and Client software


• Input information into MTM Access and other software as appropriate


• Complete all necessary reports and paperwork


• Assist with Quality Assurance


• Conduct one-on-one in-person interviews to assess mobility capabilities as needed


• Conduct physical and/or cognitive functional assessments as needed


• Other duties as assigned

What you’ll need:

Experience, Education & Certifications:

• Bachelor’s degree in Social Services, Rehabilitation, Ancillary Health Care Profession, Business or a related field


• Willing to accept relevant experience and specialized certifications in lieu of a Bachelor’s degree depending upon contract specifications (Certifications can include: COTA, OT, PT)


• 3+ years of previous leadership or supervisory experience


• 1+ years of professional experience working with individuals with disabilities


• 1+ year experience conducting assessments, or travel training


• Experience and knowledge with the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities and older adults


• Experience conducting information-gathering relating to ADA Paratransit eligibility


• Depending upon location, may be required to possess a valid driver’s license


• Experience interviewing and conducting ongoing assessment of skills

Skills:

• Knowledge of ADA regulations and sensitivity to issues relating to people with disabilities and older adults


• Demonstrated experience in interviewing and providing ongoing assessment of customers with various types of disabilities


• Excellent communication skills


• Excellent organizational skills


• Excellent customer service skills and ability to effectively interact with people of diverse backgrounds and abilities


• Experience working with disability and/or community advocacy organizations


• Strong interpersonal skills that allow effective working relationships


• Intermediate level of proficiency or above with Microsoft Office Suite products


• Ability to interact and communicate with all levels of employees, external and internal stakeholders, customers and vendors


• Ability to work flexible hours in all weather conditions


• Ability to adapt to a rapidly changing environment


• Ability to maintain high level of confidentiality

Even better if you have...

• Familiarity with the Valley Metro Transit system, preferred


• Bilingual, Spanish language, preferred


• CPR and First Aid Certification, preferred

What’s in it for you:

• Health and Life Insurance Plans


• Dental and Vision Plans


• 401(k) with a company match


• Paid Time Off and Holiday Pay

• Maternity/Paternity Leave


• Casual Dress Environment


• Tuition Reimbursement


• MTM Perks Discount Program


• Leadership Mentoring Opportunities

Min Salary: $65,440/annually

Max Salary: $98,160/annually

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact MTM’s People & Culture.

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