Server, Peacock Alley - Waldorf Astoria New York at Hilton in New York, New York

Job Description:

After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking a Server - Peacock Alley to unveil a new era of luxury which embodies the spirit of New York City.

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations. 

As a Server at Peacock Alley, you will play a key role in delivering exceptional service to our guests within the elegant setting surrounding our historic clock in the bustling lobby. This iconic restaurant will serve three meals a day, along with cocktail service, creating an inviting and vibrant atmosphere. Your commitment to providing impeccable service will be vital in ensuring that every guest experience is seamless, memorable, and aligned with our aspirations for Forbes 5-Star status. You will engage guests with warmth and refinement, anticipating their needs and delivering thoughtful service at every step. Your ability to uphold the highest standards of luxury service will contribute to Peacock Alley’s reputation as an extraordinary destination for dining and hospitality, while fostering an atmosphere of sophistication and comfort.

What will I be doing?

As a Server at Peacock Alley, you would be responsible for performing the following tasks to the highest standards:

• Greet guests warmly, using their names whenever possible, and engage with them in a manner that reflects the refined standards of the hotel and restaurant.


• Respond to guest requests promptly and efficiently, ensuring a personalized and attentive service experience at all times.


• Demonstrate a genuine sense of interest in guests' needs, offering personalized recommendations and contributing to a memorable dining or cocktail experience.


• Maintain thorough knowledge of the menu, daily specials, and restaurant offerings to enhance the guest experience.


• Take food and beverage orders, input them into the point-of-sale system accurately, and ensure all details are correct.


• Retrieve and deliver food and beverages in a timely manner, ensuring presentation meets the highest standards of quality and elegance.


• Monitor guest satisfaction during their dining experience, promptly addressing any concerns or requests with professionalism and care.


• Serve alcoholic and non-alcoholic beverages in accordance with all applicable regulations and company standards.


• Ensure that your service station is always stocked with the necessary supplies for smooth service.


• Clearing and cleaning tables throughout the meal service, ensuring each table is prepared for the next guest with meticulous attention to detail and a seamless transition.

The rate of pay for this role is $16.5000 - $21.2488 and is based on applicable and specialized experience.

What are we looking for?

We are looking for a Server who is passionate about delivering an exceptional dining experience and aligned with our commitment to achieving Forbes 5-Star standards. This role requires someone with a refined understanding of high-end service, anticipatory hospitality, and a genuine interest in providing top-tier service in a luxury lobby lounge/restaurant setting. The ideal candidate will bring both knowledge and enthusiasm to the table, engaging guests with a thoughtful and professional approach, ensuring every guest feels valued, and enhancing their dining experience through impeccable service.

The ideal candidate will possess the following qualifications:

• Proven experience as a server, preferably in a luxury hotel or high-end restaurant/lounge setting.

• Ability to engage with guests with a genuine sense of interest, remembering their names and preferences to create a personalized and memorable experience.

• Strong communication skills, with the ability to work effectively as part of a team and independently.

• Ability to work efficiently in a fast-paced environment while maintaining attention to detail and delivering Forbes 5-Star level service.

• Excellent interpersonal skills with the ability to respond promptly and professionally to guest inquiries and requests.

• Must possess a valid Food Handler Card and Alcohol Awareness certification prior to being offered the position.

• Ability to work flexible hours, including nights, weekends, and holidays as needed.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.


• Integrity - We do the right thing, all the time.


• Leadership - We're leaders in our industry and in our communities.


• Teamwork - We're team players in everything we do.


• Ownership - We're the owners of our actions and decisions.


• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality


• Productivity


• Dependability


• Customer Focus


• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay


• Medical Insurance Coverage – for you and your family 


• Mental Health Resources


• Best-in-Class Paid Time Off (PTO)


• Go Hilton travel discount program


• Supportive parental leave


• Matching 401(k)


• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount


• 
  Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
  


• Career growth and development 


• Team Member Resource Groups


• Recognition and rewards programs

 *Available benefits may vary depending upon property-specific terms and conditions of employment.

 

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