IT Support Specialist (Onsite) at Ledgent Technology in Plano, Texas

Job Description:

We are seeking IT Support professionals who are looking to work onsite with a team in Plano, TX>



Essential Duties/Responsibilities:


* Installs, diagnoses, repairs, maintains and upgrades all computer and peripheral equipment and software ensuring optimal workstation and IT services performance, including timely resolution of issues for assigned Helpdesk tickets and IT project management.


* Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems.


* Administration of IT infrastructure and services including operation, maintenance and repair.


* Troubleshooting network connectivity in a LAN/WAN environment.


* Works with equipment vendor support contacts to resolve technical problems with desktop computing equipment and software.


* Recommends and / or performs upgrades and maintenance on systems to ensure longevity.


* Interfaces with users through remote troubleshooting and on the phone for resolution of computer and/or connectivity issues.


* Creates user IDs and e-mail accounts for all users.


* Provides training and information to new users.


* Documentation creation and maintenance of IT inventory, procedures, instructions, and operations.


Requirements: Education/Qualification/Knowledge/Skills/Abilities/Experience:


* Associate's degree in computer technology, IT or related discipline or comparable experience.


* 5+ Years Experience in IT Helpdesk Support or related discipline


* Demonstrated proficiency with computer software to include MS Office (Word and Excel), e-mail and ERP/financial accounting systems.


* Must possess systems knowledge and proven skills in utilize technology to achieve productivity improvements.


Desirable Characteristics:


* Positive attitude and energy


* High attention to detail


* Good organization skills


* Dependable: may be relied on


* Ability to prioritize and multi-task effectively


* Strong time management skills; managing one's own time and the time of others


* Cooperative - work well with others


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.