???? Contract: 6-12 months (potential for extension or permanent hire)
A large financial services company is looking for an IT Service Desk Agent to provide top-notch technical support. You'll be the first point of contact for IT issues, ensuring smooth operations and excellent customer service.
What You'll Do:
? Answer IT support calls and resolve issues quickly
? Provide excellent customer service with active listening and empathy
? Use a knowledge base and ticketing system to track and solve problems
? Communicate clearly via phone, chat, and documentation
? Collaborate with teams and follow company policies
What You Need:
? High school diploma or GED (plus relevant work experience)
? 2-5 years of chat support experience in a fast-paced setting
? Strong problem-solving skills & self-motivation
? Excellent customer service & communication skills
? Ability to troubleshoot software & hardware issues