The Accounts Receivable Follow-Up Specialist is responsible for managing and monitoring outstanding invoices to ensure timely collection of payments. This role involves working closely with customers, internal departments, and external stakeholders to resolve billing issues and discrepancies. The ideal candidate will possess strong communication and problem-solving skills, with a keen attention to detail.
Key Responsibilities:
Monitor Accounts Receivable: Regularly review aging reports to identify overdue accounts and take appropriate action to follow up on outstanding invoices.
Customer Communication: Contact customers via phone, email, or mail to follow up on outstanding payments, resolve discrepancies, and negotiate payment plans if necessary.
Dispute Resolution: Collaborate with internal departments such as sales, billing, and customer service to resolve any disputes or issues that are delaying payments.
Payment Processing: Assist in the processing of payments received, ensuring they are accurately applied to the correct accounts.
Documentation and Reporting: Maintain detailed records of all communications and follow-up activities. Generate reports on accounts receivable status, collections progress, and any outstanding issues.
Reconciliation: Assist in reconciling accounts receivable ledger to ensure that all payments are accounted for and properly posted.
Compliance: Ensure that all follow-up activities comply with company policies, as well as relevant laws and regulations.
Customer Relationship Management: Build and maintain positive relationships with customers to encourage timely payments and foster long-term partnerships.
Process Improvement: Identify opportunities to streamline accounts receivable processes and improve efficiency.