Power Apps: Mastery in building custom business applications using Power Apps, including canvas apps, model-driven apps, and portals, leveraging low-code or no-code development.
Power Virtual Agents: Knowledge of building chatbots and conversational AI solutions using Power Virtual Agents, integrating with Dynamics 365 CE for customer support automation, Teams & Third-Party Applications. Knowledge of SSO.
Common Data Service (CDS): Understanding of Common Data Service for Apps (CDS), creating entities, defining relationships, and using CDS as a data source for Power Platform applications.
Customization and Configuration: Ability to customize and configure Power Platform applications, including UI customization, business rules, forms, and views to meet specific business needs.
Integration Services: Proficiency in integrating Power Platform with external systems, leveraging connectors, APIs, and data gateways for seamless data exchange.
Custom Development: Knowledge of extending Power Platform capabilities using custom connectors, plugins, custom connectors, JavaScript, and Azure Functions.
Security and Compliance: Implementing security measures, managing user roles, permissions, and ensuring data security and compliance with industry standards within the Power Platform.
Environment and Release Management: Skills in managing Power Platform environments, version control, solution lifecycle management, and implementing changes using DevOps practices.
Power Automate: Proficiency in creating automated workflows and process automation using Power Automate (formerly Microsoft Flow), integrating various services and automating repetitive tasks. Should have technical expertise in handling Custom Connectors and On-Premises Data Gateways, Dataflows
Knowledge of Co-Pilot Adaption & Data loss prevention Policies. Administer Microsoft Copilot Studio, Publish and integrate.
Power Automate for Desktop: Proficiency in creating automated desktop Workflows. Good Experience in installation and configuration of Machines
Minimum 2 years' hands-on experience in CRM systems like Dynamics, SAP, Sales Force, PeopleSoft and/or related.
Experience in SaaS product support or web frontend development and QA; Familiarity with programming languages such as C# and Python; Knowledge of database technologies such as SQL Server/Oracle.
Excellent Communication Skills: verbal, listening and written.
Experience in customer facing service role in any capacity.
Interpersonal and collaborative skills proven through work experience.
Passion for continuous learning - personal and professional development
Research, Problem Solving and Troubleshooting Skills - Logical thinking and demonstrating use of available tools & resources.
Ability to work in different shifts outside of local business hours and/or work a shift that covers a weekend day once ramped/trained - based on business need.
Strong communications skills Excellent spoken and written English communication skills
Demonstrable troubleshooting skills
Cross team collaboration; Logical and Critical thinking