FIELD SERVICE TECHNICIAN at Carter Machinery in Abingdon, Maryland

Job Description:

Carter Machinery


Location: Abingdon, MD 21009, USA
Category: Service
Posted Date: March 21, 2025
Requisition_Number: FIELD005154
Schedule: Full Time

EOE Statement

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

We are currently offering up to a $5,000 sign-on bonus for experienced Heavy Equipment Field Technician new hires.

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Field Service Technician in Edgewood, Maryland. The Field Service Technician position is responsible for providing expert level diagnosis, troubleshooting and repair of all engine/components regardless of model/ maker at customer jobsites. Seeking candidates with a minimum of four years’ experience repairing heavy construction equipment preferred. Must have experience troubleshooting and diagnosing expert level mechanical repairs. High school diploma or GED required. Minimum of three years relevant heavy equipment field experience is required to be eligible for the $5,000 sign-on bonus. Candidates with less than 3 years heavy equipment field experience are eligible for a $2,000 sign-on bonus. Bonuses are made in 2 equal installments at 90 days and 180 days of employment.

Requirements for the Field Service Technician position include:

• Must have thorough knowledge of engines, transmissions, electrical and other related components to troubleshoot and analyze unique and high level problems/issues quickly, and improvise using logic and critical thinking skills to make needed repairs.
• Must have excellent mechanical aptitude.
• Must be able to work independently and part of a team.
• Must be able to interact with customers on a professional level.
• Must be a strong communicator with excellent oral and written communication skills.
• Must be self-directed and well organized and with the ability to prioritize workload while providing excellent customer service.
• Must have the ability to repair Caterpillar and competitive components and machines.
• Demonstrate the ability to learn and apply new knowledge.
• Must possess an excellent driving record and valid Commercial Driver’s license, or the ability to obtain a CDL. Must be able to become DOT certified with DOT Medical Card.
• Proficient use of technical software, databases and manuals.
• Must be able to function well in a fast-paced and at times stressful environment.
• Must be able to work any shift and overtime as needed to meet business and customer demands.
• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Physical requirements must be met for the Field Service Technician job, including the ability to lift, carry and maneuver items up to 70 pounds, including bulky objects. This position requires repeated reaching, standing, stooping, kneeling, bending and climbing beside, onto and under a variety of heavy equipment. Must be able to work outside in inclement weather conditions, including extreme heat, cold, dampness and humidity. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned.

Starting Compensation Range: $29.26-41.04 per hour

Actual base salary may vary based upon, but not limited to, relevant experience, skills, candidate qualifications, education, geographic location, and other relevant business factors. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance e.g. discretionary incentive programs or non-discretionary incentive plans.

Competitive Compensation and Benefits:

• Health, dental and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In-house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Discounts: cellular phone service, computers, tooling, cars and trucks.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

Carter Machinery is a drug-free workplace.

*Special rules and restrictions may apply to sign-on bonus eligibility for rehires.

Equal employment opportunity, including veterans and individuals with disabilities.

PI266090253

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