Department Coordinator - SM1 at Partner's Healthcare in FALMOUTH, Massachusetts

Job Description:

Site: Martha's Vineyard Hospital, Inc.


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.


General Surgery Department Full Time Monday Through Friday Variable Shifts



Job Summary
Position provides support to the specialty department by performing administrative functions. Functions as an example to practice staff Position provides support to the specialty department by performing administrative functions. Functions as an example to practice staff of efficient and effective practice support. Demonstrates and provides exemplary customer service that is friendly, helpful and reduces anxiety to all patients, peers, physicians, and MVH departments. Effectively uses various computer systems and is able to learn new programs as appropriate. Answers multiple telephone lines; takes calls, screens and relays messages and/or provides information to caller. Works within the electronic medical record for scheduling patients and communicating with others within practice. Processes requests for information/medical records according to guidelines. Updates existing patient information with strict attention to detail and maintains patient privacy. Schedules surgery and surgical appointments within the department and occasionally in collaboration with outside surgical centers. Processes referrals and cost estimates as needed. General practice tasks as assigned by the Nurse Director, Ambulatory Practices.



Qualifications



EDUCATION

• High School diploma or GED required


• Must be able to read, write legibly, speak clearly and understand the English language


• Associates or at least 1 year college course work preferred.

EXPERIENCE

• Recent healthcare experience required


• Knowledge of cost estimates for procedures preferred


• Insurance coverage knowledge for referrals required


• Electronic Medical Record Experience preferred.


• Ability to work effectively on a team.


• Ability to manage multiple tasks concurrently.


• Comfortable in a fast-paced working environment.


• Some clinical experience in an ambulatory clinic preferred.

Additional Job Details (if applicable)



Physical Requirements

Standing Occasionally (3-33%)

Walking Occasionally (3-33%)

Sitting Constantly (67-100%)

Lifting Occasionally (3-33%) 20lbs - 35lbs

Carrying Occasionally (3-33%) 20lbs - 35lbs

Pushing Rarely (Less than 2%)

Pulling Rarely (Less than 2%)

Climbing Rarely (Less than 2%)

Balancing Occasionally (3-33%)

Stooping Occasionally (3-33%)

Kneeling Rarely (Less than 2%)

Crouching Rarely (Less than 2%)

Crawling Rarely (Less than 2%)

Reaching Occasionally (3-33%)

Gross Manipulation (Handling) Constantly (67-100%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

Remote Type


Onsite



Work Location


One Hospital Road



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


Martha's Vineyard Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.




Mass General Brigham Competency Framework



At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Apply Now