Business Platform Analyst at AAA Washington in Bellevue, Washington

Job Description:

Business Platform Analyst



PRIMARY FUNCTION: Responsible for the stewardship of key business line platforms that are vital to regular business operations. These platforms reside within an independent business line and are budgeted within this business. Provides project and testing support within the assigned business line to optimize business line operational functions. Performs research, analysis, review, development, implementations, and testing of new and/or revised products/services. Acts as a liaison with other stakeholders testing interfaces or processes. Compiles and analyzes information for an assigned project making recommendations based on findings.



ESSENTIAL DUTIES/RESPONSIBILITIES:

• Work closely with Project Managers, IT, business line trainers, other Project Analysts, and department leaders to define business requirements and identify opportunities for improved automation.
  
  


• Analyze business systems and operations processes to identify opportunities for improvements and enhancements.
  
  


• Serves as a systems administrator for the assigned platform(s) within assigned business line.
  
  


• Collaborate in process and workflow development for the various platforms in the assigned line of business and enterprise-wide platforms such as: Genesys Cloud, Applied Epic, IBQ Rater, DocuSign, Insurance Sharepoint Resource Site, Future Assets, and other operational platforms.
  
  


• Responsible for assessment, implementation, and training of configuration and workflow changes in platforms dedicated the assigned line of business, following appropriate change management and testing procedures.
  
  


• Collaborate with program owners within the Project Management Office (PMO) to define change requirements and support the change management process for enterprise-wide platforms used across all areas of the business.
  
  


• Establish and maintain excellent working relationships with key stakeholders.
  
  


• Serve as a Subject Matter Expert (SME) on the assigned business platforms and major project launch activities to support, collaborate, coordinate, communicate and deploy updates and changes and make recommendations for configuration and integration with other systems in partnership with IT and/or Project Management Office (PMO).
  
  


• Create, maintain, and audit business line systems processes, workflows, and procedures.
  
  


• Responsible for implementing and supporting major upgrades, enhancements, or incident resolution for assigned platforms, in coordination with IT and/or Project Management Office (PMO) and/or other stakeholders.
  
  


• Coordinate testing with end users, document feedback and collaborate with stakeholders on any needed adjustments.
  
  


• Responsible for planning, coordinating, and configuring changes that have been approved and authorized by IT and/or Project Management Office (PMO).
  
  


• Required to follow all standard processes for platform lifecycle management, including planning, testing, and implementation of changes.
  
  


• Serve as the primary point of contact with specified platform vendors for assigned business line.
  
  


• Support Stakeholders, Sponsors and end-users with post deployment support and activities.
  
  


• Partner with training and leadership to support the needs of new and existing team members.
  
  


• Communicate roadmaps, feature releases and capabilities of the platform(s) as it/they evolve with impacted stakeholders.
  
  


• Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
  
  


• Incorporates AAA's vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA's vision mission and values.
  
  

MINIMUM QUALIFICATIONS:

• Bachelor's degree (B.A.) in Business, Economics, Finance, Statistics, Computer Science or similar from four-year college or university or equivalent experience.
  
  


• Minimum 2 years related experience, including process design, project management and team projects.
  
  


• Minimum 2 years related experience performing platform configurations, creating workflows and analyzing data to identify and create effective technology solutions.
  
  


• Intermediate level skill with Microsoft Office 365 products, including Outlook, Excel, Work, PowerPoint and Teams.
  
  

PREFERRED QUALIFICATIONS:

• Experience working in the assigned business line industry.
  
  

KNOWLEDGE, SKILLS, ABILITIES:

• Technical aptitude in systems and processes.
  
  


• Ability to communicate clearly and professionally both verbally, one on one and in group presentation, in writing, and utilizing effective listening skills.
  
  


• Ability to clearly communicate technical solutions to non-technical stakeholders.
  
  


• Highly effective facilitation and project management skill sets.
  
  


• Ability to use appropriate interpersonal styles and methods to reduce tension or conflict, relate positively to people in stressful situations, and remain calm under pressure.
  
  


• Strong problem-solving skills.
  
  


• Ability to address multiple demands and adjust style and approach to suit situations that involve rapidly changing tasks, shifting priorities, simultaneous demands or transitions into new assignments.
  
  


• Able to make timely and sound decisions, understanding the impact and implications and providing feedback on outcomes.
  
  


• Willing to take extra measures and independent action to solve problems and get work done when the situation calls for it while holding self and others accountable.
  
  


• Skill in working as part of a diverse team, collaborating with colleagues, establishing rapport and gaining the trust of others including AAA Members and Customers.
  
  


• Capable of mentoring, motivating and guiding others toward both individual and organization goals and to fulfill the shared vision and influence organizational change.
  
  

SALARY: The salary range for this role is $78,642 - $90,372 and is based on experience.



WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical environment is typical of a standard office space. It requires the employee to work inside for the duration of work. Must be able to remain in a stationary position, sitting for more than 50% of the time. This position will require occasionally moving about inside the office to access equipment, cabinets, etc. May work around office equipment which could be noisy, such as copiers and fax machines.
  
  

OTHER:

• Equipment used: computers and other office equipment.
  
  


• Travel: Rarely Travel.
  
  


• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
  
  

DISCLAIMER: Position/Job characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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