Assists in general administration of leasing process and all related functions for the property. Responsible for processing rental applications, preparing leases, and creating accurate move-in files. Acts as a liaison between the applicant and leasing consultant for a smooth application process and move in. Answers phone, greets visitors and channels inquiries to appropriate staff members. Must have working knowledge of personnel, accounting, leasing, maintenance, computers, marketing and resident retention policies and procedures. Reports to the Property Manager or General Manager.
Responsibilities include the following. Other duties may be assigned.
Ability to work with prospect and leasing consultant to collect accurate information and provide a positive leasing experience; performing necessary follow up to finish the application process
Process applications correctly within 48 hours, obtain property or assistant property manager approval, and notify applicants of results
Prepare lease packages, to include calculating move in charges for new residents, ensuring utility and renter's insurance compliance and collecting the security deposit in the required timeframe
Submit final lease packet to the property manager for final approval, prior to returning the file to the Leasing Consultant to conduct the move in
Prepare and maintain resident files and work closely with the Residential Lease Administrator regarding new leases
Assisting the Property Manager with all phases of paperwork and reporting procedures as assigned
Answers phone, greets visitors professionally, schedules appointments, and directs inquiries to appropriate staff member
Enters application and lease into computer system and verify accuracy as needed; needs to take applications in-person or on the phone
Completes survey/welcome card for each prospect
Implement and participate in social functions, resident appreciation days and open houses
Completes and updates move-in, move-out and rental packets
Performs general administrative duties such as logging rent, filing, typing, mailing, ordering supplies, and resident termination calls
Follows Fair Housing regulations
Complete move in package, test keys and inspect apartments prior to move in, as needed
Conduct new resident orientation, as needed
Performs all other duties as requested by the Property Manager
Flexibility in work schedule, as determined by regional management, may be required periodically to insure adequate staffing in leasing office
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. It is important to be able to handle multiple tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Positive, "can-do" attitude, professionalism, and high level of enthusiasm
Customer-centered
Strong demonstration and closing skills demonstration of what?
Thorough organizational and administrative abilities
Excellent communication skills, verbal and written
Dependable, team player
Must have valid driver's license and dependable vehicle while on the job- be careful with this.
Needs to know how to operate office equipment such as computer, fax machine, copier, printer/scanner
Experience with Microsoft Outlook, Yardi
Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals and percentages
Reasoning Ability: To apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, employee is regularly required to talk or hear.
Employee frequently is required to use hands to finger, handle or feel.
Employee is frequently required to stand, walk, sit and reach with hands and arms.
Employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Employee is regularly exposed to outside weather conditions.
Noise level in the work environment is usually moderate.
Education/Training/Experience
High school diploma, plus specialized training or two year degree or equivalent
One or two years of leasing sales experience in the apartment, hotel or retail industry
Supervision Received
Most work is done independently without close supervision. This job requires no supervision of others.
Benefits
We support a work-life balance by providing 10+ days per year of vacation, plus sick leave, plus a paid day off for your Birthday
We provide 9 paid holidays
401k Retirement: Save for your future with a 50% company match, up to 8%
Health benefits: medical, dental, vision, with employer contributions
Receive a 15% discount on your rent with our Apartment Rental Discount program
We provide reimbursement for part of your tuition in either undergrad or graduate degrees or seminars/certifications
Employer Paid benefits: Term Life and AD&D Insurance, Short term disability, Wellness Program, gym membership