Quality Manager at Hearthside Foods Solutions in Grand Rapids, Michigan

Job Description:

Job Summary:

The Quality Manager will have the drive and ability to lead implementation and the sustainability of the compliance process & supplier quality program with minimal oversight. Ability to influence/lead internal personnel, customers, and suppliers to meet quality objectives is required.


Job Duties:

Duties may include, but are not limited to the following:

• Evaluate, understand, and develop plans to comply with customer requirements.
• Create metrics to monitor compliance to customer and agency requirements
• Facilitate all customer and 3rd part audits
• Manage audit related CAPA (Corrective Action Preventive Action) to closure
• Serve as technical liaison/leader for the facility/procurement on supplier related defects and
• improvement opportunities
• With procurement develop a supplier rating, corrective/preventative process to improve supplier quality
• Partner with Quality Systems on supplier approval, incoming ingredient requirements, and ingredient hazard analysis
• Act as primary quality resource and coordinator on sanitary design & change control activities
• Facilitate all internal auditing processes & maintain/perform training on departmental-specific policies, procedures and programs
• Manage compliance schedules with all departments
• Ensure all HACCP and Food Safety Plans are up to date, verified, and validated
• Support Quality and commercialization teams in integrating customer and compliance
requirements into internal specifications
• Support Quality Assurance department as necessary, in other areas.
• Serve as a backup for the Quality Manager if needed during his/her absence.


Required Competencies & Knowledge:


Knowledge of:

• Ingredient hazards in accordance with FSMA
• Intentional Adulteration Risk Assessments
• Food Defense
• Knowledge and experience with SAP.
• Advanced computer skills and a knowledge of project management tools


Skilled in:

• Maintain harmonious working relations with employees from all departments.
• Maintain harmonious working relations with management from all levels.
• Communicate effectively with all employees and management.
• Comfortable with leading difficult decisions.
• Flexible, agile, creative, able to lead by example and be ready to be part of a
• multidisciplinary department team.


Ability to:

• Communicate effectively both verbally and in writing.
• Manage multiple projects/ trackers at one time
• Ensure collaborative relationships with industry, trade, other associations, regulatory
agencies and Hearthside staff.


Proficiency in:

• MS Office Suite and SAP
• Problem solving: Create hypothesis for a challenge, elaborate on test plans, analyze and interpret results, critical thinking.
• RCA-CAPA Tools (5-Why, Fishbone, etc.)


Work Environment:

• Ability to work in a light to high noise environment
• Communicate in English to give acknowledgement
• Handle daily employee issues
• Travel up to 10% is possible


Physical Requirements:

• Reaching with hands and arms throughout shift.
• Ability to use hands and fingers.
• Ability to see, hear and talk.
• Employee frequently required to sit.
• Occasionally required to walk, climb and/or balance.
• Ability to lift and carry up to 20 lbs.
• Walk up to 400 yards to work and break areas.


Minimum Qualifications:

• 4-year College or university program certification in food safety, microbiology, biology or experimental scientist related background, preferred. *Or 2 to 4 years related experience and/or training.
• Minimum 2 years' experience in product compliance and/or commercialization in the food industry, product development or similar discipline, in a manufacturing environment.
• Familiar with state and federal food processing regulations.
• ISO, ASQ and/or SQF/BRC certifications preferred
• HACCP and PCQI Certifications preferred.
• Must be accurate and detail oriented.
• Excel (conditional formatting, formulas, drop downs, trend charting, pivot tables, etc.)
• Ability to work with minimal supervision and at times independently.

• Sponsorship for work authorization is not available for this position. It is the candidate's responsibility to ensure they are legally authorized to work in the location to which they apply.

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Other details

• Job Family Manager
• Pay Type Salary