Account Manager - Merchant at Domtar in Fort Mill, South Carolina

Job Description:

Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network of facilities across Canada and the United States, Domtar delivers high-quality and cost-effective products to customers around the world.


Our workforce is comprised of 14,000 talented and hardworking individuals. We are proud to offer competitive compensation, a supportive working environment, rewarding career paths and plenty of opportunities for learning and growth.


Paper and Packaging Merchant Sales Group is seeking talent to fill the position of
Account Manager - Merchant. This job will be based in the Pacific Northwest Region of the U.S..


Reporting to the Director of Sales, the Account Manager will be part of the Paper and Packaging Sales group for the Merchant Channel. Your key responsibilities will be to identify sales opportunities and create sales plans that focus on existing key accounts, target accounts and new product development. This role will be responsible for creating and implementing strategies, and function as a member of the Merchant team for your specified territory/key account(s). Within this role it is expected that you have and maintain current industry and market knowledge and trends to proactively manage and meet customer needs, while also finding and developing new customer relationships. Responsibility will include the management of current and prospective customers needs in maximizing profitable sales. The preferred location of this position is the Pacific Northwest Region of the U.S..



Job Responsibilities/Duties:

• Focus on business fit and customer selection, conduct high level business presentations, close strategic business opportunities
• Own customer relationships regardless of supply chain path, provide field sales support and strategically grow share of wallet
• Understand and work to minimize and manage channel conflict effectively.
• Help to communicate and implement policy, product, or procedural changes with customers.
• Maintain price discipline
• Consistent use of Salesforce to communicate market information and updates.
• Collaborate with management, sales operations, customer service, and marketing to address customer and target account needs
• Develop, maintain and enhance existing and new relationships with major customers and key account stakeholders
• Create and implement sales plans targeting key accounts, target accounts and new product development/entry for your assigned territory/account
• Establish, develop and maintain detailed knowledge on current customers, prospective customers and market industry trends
• Maintain customer site visits and communication to ensure best-in-class relationship management and customer satisfaction
• Execute sales strategies to achieve targets, plans and goals for your territory.
• Conduct customer presentations and meetings through all levels (sales to management) of your customer base.
• Display an imaginative and consistently productive approach in all manner of competitive conditions, establishing and providing creative solutions to customers needs

Key Skills:

• Able to work independently and creatively solve problems, bringing solutions to customers to proactively address their needs
• Ability to manage multiple customers, key accounts, stakeholders and projects to satisfy needs of customer
• Excellent ability to quickly establish rapport and knowledge with assigned customer account
• You demonstrate a strong work ethic and are self-motivated
• Team player with the ability to work collaboratively with personalities and business groups
• Superb communication skills: this means the candidate will be able to articulate clearly - verbally (in large group settings as well as one-on-one) and in writing
• Good attention to detail with strong written & oral communication and presentation skills
• Conflict Management
• Business acumen is organized, efficient, purposeful, professional, and works safely.
• Excellent time and territory management
• Ability to see Big Picture
• Demonstrates an understanding of value vs. price.
• Displays leadership, influence and determination
• Excellent negotiation skills
• Able to adapt to changing market dynamics
• Technology competent

Required Professional Experience/Qualifications:

• BS/BA degree in Marketing, Communications or other business-related field
• You have a minimum of 5-7 years of successful sales experience
• 2+ years of B2B sales experience
• The ability to travel is required

Preferred Professional Experience/Qualifications:

• Sales experience, specifically within Pulp & Paper industry a plus
• CRM knowledge and experience (i.e. Salesforce)

You will be required to successfully complete a selection process that could include interviews, an employment background check, a pre-employment drug and alcohol screen, reference verifications, aptitude tests (for some positions), and a fitness-for-duty test (for some positions).


Domtar is an equal-opportunity employer. Qualified applicants will be considered without regard to age, race, color, sex (including gender identity or expression, sexual orientation, and pregnancy), marital status, religion, national origin, genetic information, disability, or veteran status. We are also committed to ensuring reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1974, and Title I of the Americans with Disability Act of 1990.


Once your application has been submitted, you will receive a confirmation email. If you are selected to interview, you will be contacted by a member of our Human Resources team.


To learn more about our company, consult the Domtar Company Web Site and follow us on LinkedIn , Instagram and Twitter.



Nearest Major Market: Charlotte

Nearest Secondary Market: South Carolina Apply Now