Asset Owner Client Services, Assistant Vice President at State Street in Kansas City, Missouri

Job Description:

Who we are looking for

Competent to Expert with a Bachelor's degree or equivalent work experience with a focus in Accounting, Economics, Finance, Technical or related field preferred. 6-8 years of related experience.

Why this role is important to us

The team you will be joining is a part of State Street Investor Services (IS). IS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, IA's tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As Asset Owner Client Service Assistant Vice President you will

• Escalation point for clients


• Apply functional/technical skills when responding to client inquiries; act as first line informant on service offerings


• Manage/oversee service delivery for ops and risk activities i.e. inquiry resolution, requests, pricing, custody, loan/credit facilities, account admin activities, online application support, monitor receivables/billing collections and reviews customized work


• Manage internal risk and compliance profiles, assist with fiduciary reviews and respond to inquiries from client auditors as needed


• Review and lead onboarding, conversion, and client change activities; ensure successful implementation and manages expectations


• Oversee technology enhancements and testing, provide overall project management for all client related initiatives •


• Manage activities in servicing client relationships and client operations i.e. respond to escalated issues, communicate resolution to clients and monitor metrics around inquiries being resolved at point of contact


• Manage risk by ensuring staff knows and adheres to SOPs and alternative procedures/processes; facilitate review of the business unit


• Support/recommend to senior management the establishment of procedures/processes and supply information for budget preparation; manage the development or revision of procedures/processes


• Manage effective and timely flow of critical information to relevant parties; coordinate internal/external meetings and follow up on admin details


• Handle client, division, corporate operations/ strategies as confidential information according to corporate policy


• Review client satisfaction surveys and reports to identify areas of improvement and enforces an action plan to remedy any issues


• Coordinate/lead production of target client customized reporting i.e. report cards, KPIs, governance decks, scorecards, metrics, risk/compliance and client service reporting, including coordinating maintenance of data • Oversee the compilation of client documentation i.e. client onboarding, SLAs, FTTOP, business requirements, fee schedules


• Has accountability and oversight for completion and delivering PPRs on time


• Support cross-selling efforts; participate in RFP process for potential new business, as needed


• Gain exposure to client/divisional financials; focus on strategic aspects of maintaining and growing long-term client relationships


• Keep abreast of industry, market trends, and best practices in order to provide insightful information to clients and the team


• Maintain/build client contact for ops and servicing needs; provide suggestions of other services that may benefit clients


• Ensure fee schedules are properly implemented and receivables are collected timely


• Serve on committees and use influence to help define and implement new company initiatives


• During the course of normal day to day operation, be responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures

• We value candidates with a proven track record of successfully managing client relationships, with strong verbal and written communications skills, and presentation skills.


• Teamwork


• Communication


• Positive attitude


• Self-motivation


• Culture fit

• BS/BA degree require


• Must have 6-8 years of related experience, preferably in financial services industry.


• Knowledge of financial services computer systems, financial operations and/or mutual fund and related industries will be considered a strong plus.

• Ability to travel; very infrequent, but possible.


• Note: this is a hybrid work environment position

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Salary Range:
$70,000 - $115,000 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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