Data Center Computer Operator-ON SITE at The Judge Group Inc. in Schenectady, New York

Job Description:

Location: Schenectady, NY

Salary: Negotiable

Description: Our client is currently seeking a Data Center Computer Operator-ON SITE


***All candidates must be from the Albany/Schenectady NY area***




This position requires you to be flexible with shifts as it is a 24/7 operation.


The position offers competitive wages and shift differential for off-shift hours.


Candidates will be responsible for general technical support of the data systems for our sales systems.


*Data Center shifts are 12 hours, 3 or 4 days per week...There's a PM shift(6:45pm to 6:45am) and a day shift 6:45 am to 6:45pm rotating every 3 months

• Provides entry to intermediate-level monitoring and solving for operating equipment for one or more jurisdictions and 24x365 alignment to operational procedures, checklists, policies, and national IT Best Practices.


• Performs intermediate-level solutions of systems and servers related to host systems, middleware, applications, and existing tools according to procedures with minimal direction.


• Monitors logical security through the use of established tools and procedures.


• Performs entry-level solutions of network technologies related to IP network devices and backbone transports according to established procedures, using existing tools with minimal direction.


• Accurately performs, validates, and recovers defined processes in the operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests are completed.


• Appropriately coordinates, executes, validates, tracks, follows up on, and advances internal and external customer requests according to established guidelines.


• Submits recommendations to create and maintain operational procedures and checklists.


• Adheres to service level agreements by following established SLA performance requirements


• Adheres to IT standard methodologies by following established IT best practice performance and audit

Supports local testing and Policies & Procedures

• Provides training to other operators through free flow of information, encouraging and appropriately evaluating feedback, encouraging innovation, and inspiring / motivating others.


• Assists in providing informal coaching and mentoring to junior-level operators.

Qualifications

• High School diploma or equivalent required


• IT, technical, or related college degrees or certifications are preferred.


• 1-2 years experience with Service Desk, Help Desk, Call Center, or Customer Service positions


• Essential experience in Microsoft Office (Outlook, Teams, Word, Excel)

TECHNICAL KNOWLEDGE AND SKILLS REQUIRED

• Must be able to supervise and solve multiple technologies

***All candidates must be from the Albany/Schenectady NY area***

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Contact: psalvatore@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com Apply Now