Senior Synchronous Course Facilitator - Gies College of Business at University of Illinois in Urbana, Illinois

Job Description:

Senior Synchronous Course Facilitator - Gies College of Business




Teaching and Learning




Job Summary

This position plays a crucial role in coordinating and overseeing live online educational sessions. This position involves extensive planning, collaboration with the course management team, supervising instructional staff, and ensuring the effective operation of live sessions.
Duties & Responsibilities

Live Session Coordination and Planning

• Forecast and plan for upcoming live session requirements.


• Collaborate with the course management team for seamless execution.


• Manage instructional staff, including Synchronous Course Facilitators and Assistants.


• Proactively identify and resolve issues related to live sessions.


• Document and refine operational processes for live sessions.

Supervision and Mentoring

• Oversee live session facilitation, maintaining quality and meeting deadlines.


• Supervise, mentor, and manage the performance of staff and student workers.


• Conduct one-on-one meetings and lead team meetings to encourage collaboration and standardize processes.

Live Session Preparation & Facilitation

• Prepare for and oversee the execution of live sessions.


• Ensure the accessibility and quality of teaching materials.


• Facilitate online classes, webinars, and events.


• Collaborate with faculty and studio personnel for session preparation.

Learning Experience Analysis

• Observe and evaluate live sessions based on established protocols.


• Analyze performance data for continuous improvement.


• Log and address technical and pedagogical issues.

Training

• Train faculty and staff in using web conferencing technology.


• Onboard and train new staff and student workers.

Other Duties

• Engage in professional development.


• Perform additional tasks as required.

Minimum Qualifications

Education:
Bachelor's degree in Education, Instructional Technology, Engineering, Information Technology, or a related field.

Experience:
Minimum of two years' experience with online conferencing software and one year of supervisory experience.

Preferred Qualifications

Education:
Master's degree in a related field.

Experience:
Experience in higher education or corporate customer service, and two years of supervisory experience.

Knowledge, Skills and Abilities

• Strong customer support skills, excellent communication, time management, problem-solving abilities, and flexibility in a fast-paced environment.


• Knowledge of best practices in training and large-scale course support, familiarity with business education, and ability to work with remote collaborators.

Appointment Information


This is a 100% full-time Academic Professional position, appointed on a 12-month basis. The expected start date is as soon as possible after search close date. Salary is competitive and commensurate with qualifications and experience while also considering internal equity. The budget salary for this position is $66,000 to $68,000. Sponsorship for work authorization is not available for this position.


Hybrid work options may be available for this position; however, must be available to be onsite at the University of Illinois Urbana-Champaign campus based on operational needs.


For more information about Gies Business, visit https://inside.giesbusiness.illinois.edu/work-at-gies



Application Procedures & Deadline Information


Applications must be received by 6:00 pm (Central Time) on March 28, 2025. Apply for this position using the Apply Now button at the top or bottom of this posting. Applications not submitted through https://jobs.illinois.edu will not be considered. For further information about this specific position, please contact lsrice@illinois.edu. For questions regarding the application process, please contact 217-333-2137.


For full consideration, please submit a cover letter and resume with your application.


The University of Illinois offers a very competitive benefits portfolio, depending on the position. Click for a complete list of Employee Benefits .

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify .

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal , or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu .


Requisition ID: 1029377
Job Category: Education & Student Services
Apply at: https://jobs.illinois.edu
Apply Now