Customer Service Representative II at Welbilt in new albany, Indiana

Job Description:

JOB DESCRIPTION



We are Welbilt! We design, manufacture and supply best-in-class commercial food and beverage equipment for the global food service market. We empower you to grow with us. We recognize you and reward you. We win together as one team. Bring your passion for excellence to our table.


As Customer Service Representative (CSR) - under moderate supervision you will be responsible for entering, monitoring and tracking customer purchase orders, maintaining order information filing system, and providing knowledgeable support for assigned products. This role is focused on responding to inbound customer calls related to processing sales orders and resolving routine order/delivery issues and may train or mentor lower-level CSRs.


This position will report to the Customer Service Manager, and will be based at our New Albany, IN facility. New Albany, IN is the location for our office that supports Welbilt's RISE (Reliable Install & Startup of Equipment) programs.



MAJOR ACCOUNTABILITY:

• Entering, monitoring and tracking of customer purchase orders
• Maintaining order information filing system
• Providing knowledgeable customer support for assigned products and services.

KEY TASKS & RESPONSIBILITIES:

• Respond to customer inquiries by telephone or email to provide non-technical problem resolution.
• Resolve routine and basic problems and communicates solution or requested information to the customer.
• Analyze customer service needs and refer to other service or technical departments for follow-up as needed.
• May utilize a customer relationship application or database to record activities and research product information.
• Utilize a computerized system to gather information and confirm sales prompted by incoming calls.
• Work is routine or follows standard procedures.
• Communicate information that requires little explanation or interpretation.
• May train or mentor less experienced CSRs.

Qualifications




EDUCATION & EXPERIENCE:

• High School diploma or equivalent
• Minimum of 1 years of relevant customer service experience is required.

SKILLS & ABILILITIES:

• Possesses a moderate understanding of general aspects of the job.
• Familiar with MS Office applications; ability to operate all related equipment for the role.
• Customer oriented; capable of effectively dealing with all levels of internal and external contacts.
• Ability to communicate with tact effectively - written and verbal.
• Strong interpersonal skills
• Basic planning and problem solving/analytical skills.
• Able to function in a fast-paced environment coping with frequent changes, delays or unexpected events.

OUR BENEFITS:



We believe that our people are one of our most valuable assets. That's why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:

• Competitive wage
• Healthcare (medical, dental, vision)
• 401(k) savings plan
• Wellness Program
• Supplemental Health Plans
• Employee Assistance Program
• Training and Development
• Tuition Assistance
• Holiday Pay opportunities
• Employee discounts
• Paid Time Off (PTO)
• On-the-job training and skills development
• Basic Life Insurance
• Leave Program
• Employee Events and more...

For more company information, visit www.welbilt.com. To explore more Career opportunities at Welbilt, visit www.careers.welbilt.com.


Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.

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