Part-Time Student Central Counselor at Indiana University in new albany, Indiana

Job Description:

Department



STUDENT ENGAGEMENT (SE-SSER-IUSEA)



Department Information



Student Central provides a high level service delivery philosophy and functions as a central operational unit for student support services on the Indiana University Southeast (SE) campus. Cross- trained staff perform a variety of complex duties involving the interpretation, dissemination, evaluation, and problem-solving of student services and information for students, the general public, staff, and faculty (clients). The areas include, but are not limited to: financial aid, registration, financial literacy, student accounts, and other university-related services. Forms of interaction with clients include in-person, phones, zoom, and email.



Job Summary



This position's main responsibility is serving as a customer service representative for the Student Central office for student services. Offices included in Student Central are: the Office of the Bursar, the Office of Financial Aid, and the Office of the Registrar.


Department-Specific Responsibilities

• Answers detailed questions regarding detailed policies and procedures related to student accounts, tuition and fees, billing, fee assessment, refunding, registration, drop/add, transcripts, financial aid, student deadlines, and related enrollment management departments.


• Processes payment logs for student accounts.


• Provides outreach to students and assists with enrollment management initiatives.


• Performs office tasks such as counting money, shredding, data entry, duplicating and faxing


• Delivers full range of customer service to all clients including current students, prospective students, faculty, staff, and alumni.


• Answer calls and emails daily.


• Assists with Enrollment Management outreach efforts to students.


• Performs other administrative tasks as assigned

Qualifications



EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED).

Preferred

• Bachelor's degree.

SKILLS

Required

• Knowledge of computers and database/word processing software.
• Excellent communication skill (both verbal and written).
• Excellent customer Service skills.
• Detail oriented.
• Ability to work with wide range of people.
• Ability to handle stress and fast paced environment.
• Ability to maintain confidentiality.
• Ability to handle several tasks simultaneously.
• Proven orientation toward quality service.

Preferred

• Ability to communicate in-person, by phone, Zoom or email.

Work Location



IU Southeast campus


New Albany, Indiana



Advertised Salary



$14.42 per hour



Benefits Overview



For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance


• Health savings account with generous IU contributions


• Healthcare and dependent care flexible spending accounts


• Basic group life insurance paid by IU


• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance


• Base retirement plan with generous IU contributions, subject to vesting


• Voluntary supplemental retirement plan options


• Tuition subsidy for employees and family members taking IU courses


• 10 paid holidays plus a paid winter break each year


• Generous paid time off plans


• Paid leave for new parents and IU-sponsored volunteer events


• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.



Job Classification



Career Level: Part Time Employee


FLSA: Nonexempt


Job Function: Part Time Employee


Job Family: Part Time Employee
Click here to learn more about Indiana University's Job Framework.



Posting Disclaimer



This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.


If you wish to include a cover letter, you may include it with your resume when uploading attachments.



Equal Employment Opportunity



Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.



Campus Safety and Security



The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.



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