Executive Director (Student Services Leader), MBA Program at Indiana University in Bloomington, Indiana

Job Description:

Department



KELLEY SCHOOL OF BUSINESS (BL-BUS-IUBLA)



Department Information



The Kelley School of Business at Indiana University is a comprehensive provider of top-tier business education with a full portfolio of undergraduate, graduate, doctoral, and executive programs on campuses in Bloomington and Indianapolis, and online worldwide. The Kelley School has been creating career momentum for 100 years, going from 70 students in 1920 to an enrollment of more than 12,000 students today. Our innovative curriculum is built on personal development, teamwork, and experiential learning with an emphasis on global and social responsibility. Our success is reflected in our reputation among academic peers, our career placement statistics, and the accomplishments of more than 130,000 living alumni around the globe.



Job Summary



Department Specific Responsibilities

• Directs and leads the operations of the full-time MBA Program. Formulate strategy and policies as well as design program elements including: admissions, financial aid, student services, international programs and office operations, MBA alumni support, and coordination and collaboration with Graduate Career Services.


• Assists with the design and implementation of key curricular elements of the full-time MBA Program under the leadership of the faculty Program Chair.


• Responsibilities include measuring and managing overall student satisfaction; driving an increase in program attractiveness for key target populations including underrepresented minorities, women, and veterans; and generally increasing the flow of strong students from IU and other Big Ten schools.

General Responsibilities

• Contributes on senior leadership teams to formulate strategic planning and the highest-level operational objectives for student services areas.


• Establishes long-term business plans and long-term strategic objectives.


• Directs leadership staff who provide supervision to student services teams.


• Responsible for escalated operational issues, including human resources and/or people management situations.


• Drives innovation and excellence within the area of student services; reviews and creates policies and procedures.


• Determines overall budget for student services teams; reviews and approves financial proposals from direct reporting leaders; has significant fiscal responsibilities that require frequent interaction with executive leaders.


• Provides expertise and identifies grant and/or funding opportunities; develops business relationships across the university and externally.


• Stays up-to-date on new student services standards, technologies, policies, and procedures and works collaboratively with other student services leaders across departments and/or campuses in determining standards, best practices, and related policies/procedures; ensures the adoption and implementation by direct reporting leaders.

Qualifications



Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.


EDUCATION



Required

• Bachelor's degree in law, public health, public affairs, counseling, social work, or related field

Preferred

• Master's degree in higher education student affairs or related field

WORK EXPERIENCE



Required

• 5 years in student programs, higher education student affairs, or related field


• 3 years of management experience in relevant field

Preferred

• 10 years of senior level management experience.

SKILLS



Required

• Proficient communication skills


• Maintains a high degree of professionalism


• Demonstrates time management and priority setting skills


• Demonstrates a high commitment to quality


• Excellent organizational skills


• Excellent collaboration and team building skills


• Effectively coaches and delivers constructive feedback


• Instills commitment to organizational goals


• Demonstrates excellent judgment and decision making skills


• Effective conflict management skills


• Builds and manages effective teams


• Effective leadership skills


• Ability to represent the company with external constituents


• Ability to drive multiple projects to successful completion


• Demonstrates ability to maintain confidential information


• Demonstrates customer service skills


• Possesses flexibility to work in a fast paced, dynamic environment


• Commitment to working with people from diverse backgrounds and commitment to cultural competency


• Ability to build strong partnerships with students and other university departments

Preferred

• Excellent communication skills are needed in this role


• Knowledge of marketing and recruiting is required along with strong skills in strategic planning, budgeting and fiscal planning


• Ability to work collaboratively with a variety of administrators, faculty, and students at all levels

Working Conditions / Demands



This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.



Benefits Overview



For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance


• Health savings account with generous IU contributions


• Healthcare and dependent care flexible spending accounts


• Basic group life insurance paid by IU


• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance


• Base retirement plan with generous IU contributions, subject to vesting


• Voluntary supplemental retirement plan options


• Tuition subsidy for employees and family members taking IU courses


• 10 paid holidays plus a paid winter break each year


• Generous paid time off plans


• Paid leave for new parents and IU-sponsored volunteer events


• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.



Job Classification



Career Level: Strategic


FLSA: Exempt


Job Function: Student Services


Job Family: Student Services Generalist
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Posting Disclaimer



This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.


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Equal Employment Opportunity



Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.



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