Desktop Support at The Judge Group Inc. in North Olmsted, Ohio

Job Description:

Location: North Olmsted, OH

Description: Our client is currently seeking a Desktop Support


Job Summary

The Deskside Tech is a Mid-level position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. Must have at least 5 years of desktop tech experience and good Active Directory knowledge.


Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.

• Provide support to client-identified VIPs, and other employees at the client site

• Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.

• Perform Install/Move/Add or Change (IMAC) activities.

• Perform all assigned desk-side support activities

• Display outstanding technical and professional services skills at all times

• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines

• Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair

• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.



Contact: shabeeb@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com Apply Now