Associate Customer Service Representative at Menasha Packaging in Ruffs Dale, Pennsylvania

Job Description:

Essential Job Functions:

The following duties are normal for this position. The incumbent may perform some or all of these duties; however, it is not an exclusive or all-inclusive list. Other duties may be assigned.

• Ensures timely order entry and proactively manages order timelines for assigned account(s)


• Proactively monitors open orders to advise key stakeholders of possible lead time challenges


• Submits project changes through internal operating systems as needed


• Manages customer price lists and POD price lists


• Receives and responds to customer complaints and processes appropriate corrective actions


• Monitors product inventory to assure availability for production and/or distribution to customer; works with management to disposition aging inventory


• Prepares and reviews required business reports


• Supports continuous improvement initiatives


• Demonstrates knowledge of Menasha's products and capabilities to align with customer's products and objectives

Education & Experience Requirements:

• High school diploma or equivalent required


• Minimum of 2 years of relevant experience preferred


• Prior packaging industry experience preferred


• Experience in ERP platforms and proficiency in Microsoft Excel and SharePoint preferred

Knowledge, Skills & Abilities:

• Knowledge of the major responsibilities, accountabilities, and organization of the customer support function or department


• Familiarity with organization's policies, standards and procedures guiding customer interactions


• Knowledge of practices, tools, and techniques for communicating with a customer


• Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests

Physical Requirements & Work Environment:

• Primarily works in an office environment, Ruffs Dale (Yukon) plant