Supervisor, Support Operations/Physician Services - East Sandwich at Partner's Healthcare in Sandwich, Massachusetts

Job Description:

Site: Rehabilitation Hospital of the Cape and Islands Corporation


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
Responsible for guiding and supporting a team of administrative support staff, setting priorities, and maintaining high standards of professionalism and efficiency.


Does this position require Patient Care? No


-Supervise and guide a team of administrative support staff, providing direction, coaching, and support.
-Oversee and coordinate various administrative tasks and processes, such as managing calendars, scheduling appointments, coordinating meetings, arranging travel, and maintaining records and files.
-Continuously assess and improve administrative processes and procedures to enhance efficiency, productivity, and quality.
-Identify opportunities for automation, standardization, or streamlining of administrative tasks.
-Serve as a liaison between the administrative support team and other departments or stakeholders.
-Provide training, orientation, and professional development opportunities to administrative support staff.



Qualifications


Education
Bachelor's Degree Business Administration required or


Bachelor's Degree Related Field of Study required


Bachelor's Degree Related Field of Study preferred


Can this role accept experience in lieu of a degree? No


Licenses and Credentials


Experience
Administrative Experience 3-5 years required and


Medical Office/Hospital/Managed Care Experience 2-3 years required and Supervisory Experience 1-2 years preferred


Knowledge, Skills and Abilities
- Proven experience in administrative support roles, with some experience in a supervisory or leadership capacity.
- Knowledge of administrative processes, procedures, and best practices.
- Strong organizational and time management skills.
- Excellent communication and interpersonal abilities.
- Problem-solving and decision-making skills.
- Attention to detail and ability to handle multiple priorities.



Additional Job Details (if applicable)



Physical Requirements

Standing Occasionally (3-33%)

Walking Occasionally (3-33%)

Sitting Constantly (67-100%)

Lifting Occasionally (3-33%) 20lbs - 35lbs

Carrying Occasionally (3-33%) 20lbs - 35lbs

Pushing Rarely (Less than 2%)

Pulling Rarely (Less than 2%)

Climbing Rarely (Less than 2%)

Balancing Occasionally (3-33%)

Stooping Occasionally (3-33%)

Kneeling Rarely (Less than 2%)

Crouching Rarely (Less than 2%)

Crawling Rarely (Less than 2%)

Reaching Occasionally (3-33%)

Gross Manipulation (Handling) Constantly (67-100%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

Remote Type


Onsite



Work Location


311 Service Road



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


Rehabilitation Hospital of the Cape and Islands Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Apply Now