Director, Total Rewards Communications & Administration at Comcast in Philadelphia, Pennsylvania

Job Description:

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This role will design, build, grow and lead contemporary, creative programs and routines designed to educate and drive engagement with Total Rewards programs, products, and services. The role will partner with program owners, communications teams, and other key stakeholders to deliver timely and relevant information to various internal audiences. Provides leadership and direction for multiple functional areas. Ensures appropriate resources to achieve financial and business objectives. Influences, shapes and integrates strategy for functional areas.

Job Description

Core Responsibilities

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  • Identifies, develops, and overseas the enhancement and implementation of a roadmap for traditional and digital communications and engagement, including processes, tools and cadence to deliver programs.

  
  

  • Partners with benefit program owners, Comcast NBCUniversal communications teams, and other key stakeholders to execute on benefits program owners' engagement strategy around our physical, emotional and financial wellbeing offerings.

  
  

  • Partners with other Total Rewards functions and internal communications teams to increase employee awareness regarding relevant programs and processes.

  
  

  • Leverages various communication and engagement channels and tactics to educate employees and drive their engagement with Total Rewards programs, services, and offerings.

  
  

  • Establishes appropriate benchmarks and metrics for measuring performance of communications campaigns and employee engagement tactics; uses data to adjust and evolve as appropriate.

  
  

  • Develops and oversees Employee Communications initiatives designed to support key business objectives, long-term goals and projects.

  
  

  • Oversees the development of broad-based Employee Communications tools with the Manager of Communications, providing employees with messaging and industry/competitive context for all key business initiatives.

  
  

  • Establishes company best practices and tools for communications and persistently researches new industry tools and practices.

  
  

  • Writes, edits and directs company-wide communications.

  
  

  • Works directly with individual systems and functional areas to build awareness and use of corporate communications vehicles.

  
  

  • Develops, mentors and oversees staff. Participates in training and performance reviews.

  
  

  • Consistent exercise of independent judgment and discretion in matters of significance.

  
  

  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

  
  

  • Other duties and responsibilities as assigned.

  
  

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.


• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.


• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.


• Win as a team - make big things happen by working together and being open to new ideas.


• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.


• Drive results and growth.


• Respect and promote inclusion & diversity.


• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Employee Communications; Communications Strategy; Taking Initiative

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +

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