Vensure has been on a serious upward trajectory of growth over these past years and in turn, all of our teams are expanding. We are currently looking to add a Rockstar to our Benefits Operations division who will over see the large scale Open Enrollment process for Vensure's clients and making sure critical milestones are hit on time.
This is a full time direct hire role based out of our Duluth, GA office.
Objective: To establish a senior leadership role dedicated to managing and ensuring the success of Open Enrollment (OE) for Vensure, while creating a framework to hold department heads accountable for meeting critical milestones and targets. This role is necessary due to the scale, complexity, and calendar-driven nature of OE, which requires cross-departmental coordination, rigorous management of timelines, and clear accountability.
1. The Need for a Senior OE Leader: The Open Enrollment process is a high-stakes, time-sensitive event that spans multiple months and involves numerous interdependent tasks across departments, including System Operations (Sys Ops), Benefits Operations (Ben Ops), and Client Relations (CR). Given the complexity and volume of work involved, there is a significant risk to the business if there is any disruption in the timeline. The OE leader will ensure these tasks are coordinated efficiently, hold teams accountable to their targets, and drive the success of the entire event. Without a dedicated, senior-level leader, these tasks may fall through the cracks or experience delays, potentially impacting client retention and regulatory compliance. A highly accountable leader is needed to: • Maintain and adjust the OE calendar to ensure key milestones are met. • Act as the central point of communication and decision-making for OE. • Hold department heads accountable, ensuring they meet their deliverables on time. • Support departments in overcoming roadblocks and securing necessary resources.
This leader must have significant experience managing cross-functional teams, a deep understanding of the interdepartmental dynamics at play, and the ability to handle large-scale projects under tight deadlines.
2. Responsibilities and Scope of the OE Leader Role: Calendar Management: The OE leader will be responsible for managing a multi-month, highly detailed calendar, ensuring that all departments are progressing on schedule. They will need to adapt goals and timelines as external factors (e.g., carrier rates, compliance requirements) evolve. Flexibility will be important, but maintaining the integrity of deadlines is critical to success. Key Duties: • Oversee the entire OE process from planning to execution. • Create a comprehensive calendar with clear milestones for Sys Ops, Ben Ops, and CR. • Ensure interdepartmental dependencies are clearly identified and respected. • Adjust goals when external factors or interdepartmental handoffs affect progress. • Work closely with each department head to address bottlenecks and resource constraints. • Hold regular status meetings with department heads to track progress. • Act as the main point of contact for all teams, providing updates to senior leadership.