Customer Service Representative at McKesson in Livonia, Michigan

Job Description:

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.


What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.


Responsible for assisting in the resolution of incoming customer service calls/emails by providing timely, accurate information to customers or resolving issues as appropriate within department guidelines.



Salary: The target budget for this role is at $20/hour.




Key Responsibilities

• Interact with internal staff and external customers in a professional manner


• Identify opportunities to improve processes and procedures based on experience and knowledge


• Maintain up-to-date knowledge of all products and services offered


• Accurately enter and manage customer orders


• Adhere to corporate policies and procedures regarding customer interaction and data security


• Maintain HIPAA compliance standards


• Manage multiple priorities while meeting deadlines


• Other duties as assigned

Minimum Requirement



Typically requires 1+ years of related experience.



Education

High school diploma or equivalent



Critical Skills

• Minimum one (1) year experience working directly with customers


• Proficiency with MS Office applications including Word, Excel and Outlook


• Excellent verbal and written communication skills


• Strong organizational skills and attention to detail


• Ability to work independently and as part of a team


• Demonstrated problem solving ability


• Demonstrated effective time management skills


• Flexibility to adapt to change


• Demonstrated leadership abilities


• SAP experience desired but not required

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.



Our Base Pay Range for this position



$16.47 - $27.45



McKesson is an Equal Opportunity Employer



McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.



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