Ground Transportation Coordinator at Raleigh-Durham Airport Authority in Raleigh, North Carolina

Job Description:

Learn more about what it’s like to be a member of Team RDU!

RDU Airport Authority provides a world-class customer experience for millions of passengers traveling to or through the airport. Our organization honors leadership, integrity, teamwork, excellence, and respect. We’re known for innovation, and we need skilled professionals to match our team. Here at RDU, we’ve created a culture that attracts bright, passionate, and caring people who sincerely want to do their best for our internal and external partners. Our organization offers a dynamic, fast-paced environment that promotes teamwork, creativity, and collaboration. As a team member at RDU, you can expect to make a difference through your work, to have a direct impact on the achievement of a meaningful mission, to advance your career trajectory, and to have room for fun and fulfillment in your daily life.

Does this sound like the challenge that you have been searching for? If so, please consider applying for the Ground Transportation Coordinator at the Raleigh-Durham Airport Authority. The Ground Transportation Coordinator is responsible for providing excellent customer service to all commercial vehicle operators at the airport. Our ideal candidate needs to be a confident self-starter with the tenacity to achieve the goals and tasks set before them.

At RDU, your career goals guide our efforts. Most importantly, here at RDU, we fly high and help people find freedom. Freedom to land in a place that fits today and one that fits in the future. Freedom to find clarity in chaos, lean into transition, and achieve growth—the freedom to thrive on both sides of the equation. RDU provides an opportunity to work with an excellent team dedicated to our core values of Learning, Integrity, Team, Excellence, and Respect.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provides customer service to commercial vehicle operators.


• Receives, processes, issues, and manages assigned commercial vehicle permits in a timely manner.


• Creates billing and assists commercial transportation customers with billing and invoicing questions.


• Enforces RDU Ordinances, Policies, and Procedures in collaboration with Airport Operations and Law Enforcement by communicating with commercial vehicle operators/owners by phone, email, and meetings.


• Conducts vehicle inspections Automated Vehicle Identification (AVI) verifications and ensures Certificates of Insurance are acceptable and active.


• Assists developing short and long-term strategic and business plans and implements assigned projects.


• Creates and disseminates weekly and monthly business reports.


• Conducts industry benchmarking and surveys.


• Consistently seeks out opportunities and reviews industry best practices to recommend and implement continuous business improvement.


• Prepares and processes bank deposits for permits and fees.


• Approves and prepares Special Events and Limited Access Permits.


• Gathers pricing from vendors for department items and prepares budget data.


• Orders and receives office supplies and sends all bills to accounting twice yearly.


• Performs related work as required.

MINIMUM QUALIFICATIONS

 Required Education and Experience

 Education: Associate degree

 Experience: Up to 1-year experience

 Required Licenses or Certifications

N/A

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES 

Knowledge of:

• Authority’s Ground Transportation Ordinances, Rules, regulations, procedures, policies, and applicable N. C. laws and regulations that apply to transit operations.


• Considerable knowledge of administrative practices and procedures.


• Considerable knowledge of spreadsheet and word processing software.


• Working knowledge of programs, policies, and practices used in the operation of ground transportation services.


• Working knowledge of public and private ground transportation principles and practices.


• Working knowledge of supervisory principles and practices.


• Knowledge of AVI systems and ABM Lease Management systems


• ABM reports


• English grammar, spelling, punctuation


• Legal terminology and court procedures


• Principles and practices of basic bookkeeping


• Modern office procedures, methods, and computer equipment

Skill in:

• Customer Service


• Oral and written communication


• Investigations, logical thinking, and problem-solving


• Time management


• Interpersonal skills necessary to develop and maintain adequate and appropriate working relationships


• Performing a variety of duties, often changing from one task to another of a different nature


• Performing mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios


• Assigning, prioritizing, monitoring, and reviewing work assignments

Ability to:

• Work financial reports


• Meet schedules and deadlines of the work


• Understand and carry out oral and written directions


• Accurately organize and maintain paper documents and electronic files


• Maintain the confidentiality of information and professional boundaries

WORK ENVIRONMENT/CONDITIONS

The work environment and exposures described here represent those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Positions in this class require fingering, talking, hearing, seeing, grasping, standing, walking, repetitive motions, stooping, kneeling, crouching, and reaching.

 

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The position involves light physical demands, such as exerting up to 20 lbs. of force occasionally, and up-to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects.

RDU Airport Authority Employee Benefits

At RDU, you’re not just a blip on the radar. We appreciate you and care about your health, happiness, and future. Here’s a snapshot of our excellent benefits!

• Work-Life Harmony
  
  
  
  • Paid Vacation Leave
  
  
  • Paid Sick Leave
  
  
  • 11 Paid Holidays
  
  
  • Flexible Holiday Options
  
  
  
  


• Health and Wellness
  
  
  
  • Comprehensive Wellness Program
  
  
  • On-site Fitness Classes & Employee Fitness Center Access
  
  
  • Health Savings Account (HSA) – with matching employer contributions
  
  
  • Flexible Spending Accounts – medical and dependent care options
  
  
  • Opportunities for employer-paid or discounted insurance plans
  
  
  
  


• Financial Wellness
  
  
  
  • Tuition assistance and career development
  
  
  • Shift Differential pay
  
  
  • 401(k) plan, Traditional and Roth options – with matching employer contributions
  
  
  • 457(b) plan, Traditional and Roth options
  
  
  • NC Pension Retirement Pan
  
  
  • Employee Discounts – cell phone service plans, RDU Airport Terminal stores, and restaurants.
  
  
  
  

Hiring Range:  $57,423.36 - $63,731.03

At RDU, your career goals guide our efforts. Most importantly, here at RDU, we fly high and help people find freedom. Freedom to land in a place that fits today and in the future. Freedom to find clarity in chaos, lean into transition, and achieve growth—space to thrive on both sides of the equation. RDU provides an opportunity to work with a fantastic team dedicated to our core values of Learning, Integrity, Team, Excellence, and Respect.

Experience

Required

• 1 year(s): At least 1-year of experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description

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