The General Manager is responsible for managing assets and personnel onsite to meet the customer's needs in a safe and efficient manner. This potion will operate on-site at a customer's mill. The successful candidate coordinates daily activities, manages the risks, and maximizes profits. The General Manager is supported by and reports to the Regional Director.
Responsibilities:
Site Operations:
Create a culture of hazard identification and compliance to standards in the workforce.
Manage operations to achieve high equipment utilization with an optimal headcount to hit production targets while delivering a high degree of service quality,
Manage system inputs to provide visibility to site progress against performance metrics.
Understand the terms of the customer contract and meet with mill personnel as required and communicate back to upper management and direct reports accordingly.
Regularly be at the site to oversee operations.
Develop site personnel and management team to enhance performance and retain personnel.
Financial:
Drive profitability to meet corporate targets.
Maximize opportunities present in the customer contracts and strive for 100% compliance to requirements.
Manage and adhere to site budgets, controlling expenses to deliver net profits.
In conjunction with the divisional AVP Finance, work strategically to provide solutions to profit declines or increases in expenses due to changes in the business.
Establish and maintain positive relations with vendors, and lessors.
ERP System:
Maintain knowledge of the current ERP system and become site "super" user.
Train and evaluate site usage of the system to achieve the full benefit of the ERP
Measure site performance against corporate objectives and develop accurate reporting to the Regional Director.
MRP Operations:
Provide resources and supervision to plant operations to achieve planned up time.
Review planned material runs to ensure there is a balance between the mill's needs and outside sales.
Improve operational management systems, processes and best practices.
Examine financial data to analyze the profitability of each product generated by the plant.
Ensure outputs meet customers' specifications through frequent testing and inspections.
Training:
Maintain a Training Matrix to ensure personnel are qualified to perform their assigned tasks and to increase their abilities, with structured training, to perform a wider scope of duties.
Challenge the staff to become better educated in the execution of business operations, project management, and financial performance through additional training.
Identify "Train the Trainer" opportunities and execute within budgetary and Program objectives.
Build programs to enhance the team's abilities/capabilities. Enlist the assistance of corporate and external training resources.
Continually evaluate quality and effectiveness of training program deliverables.
Quality Management System (QMS):
Review current standards and recommend new where appropriate.
Conduct gap analyses and develop measured responses.
Establish metrics in accordance with the program objectives and report team compliance.
General:
Continually evaluate overall organizational processes from a legal, financial, and team perspective.
Requirements and skills:
Proven work experience in Operations or similar role
Knowledge of organizational effectiveness and operations management
Experience with budgeting and forecasting
Familiarity with business and financial principles
Excellent communication skills
Leadership ability
Strong organizational skills
Degree in Business, Operations Management or related field