The Event Producer will work in partnership with the Customer, Global Helpdesk, and internal teams to provide on-premises support.
Primary Responsibilities: • Manage services and support the conference team. • Manage conference rooms/auditoriums/event space • Act as a liaison to produce events and maintain a high level of communication between all necessary departments, support staff and vendors. • Ensure a smooth flow from the initial consultation to the final layout. • Oversee and follow up on all production components and logistics from beginning to end. • Manage, maintain, and update the event software, documents, and timelines. • Assist in walk through by taking measurements, notes, and photos. • Liaise and negotiate with vendors for the client to offer the most cost-effective solutions to stay in budget and maximize profitability. • Coordinate production meetings and installation meetings for all departments involved and provide follow ups to ensure all are keeping to tasks and deadlines. • Confirm Staffing, Run of shows, equipment, drivers. • Along with Project Manager, assist on site when necessary. • Be the point person for troubleshooting and ensuring event is executed as planned. • Ensure high quality customer service levels at all times.
Additional Responsibilities, as needed: • Operate and maintain event spaces / auditoriums. • Provide technical support and subject matter expertise concerning all aspects of event spaces/auditoriums, equipment, and functionality. • Maintain auditorium integrity through appropriate equipment/cable maintenance. • Escalate housekeeping issues to appropriate parties. • Ensure compliance with safety standards. • Perform, during conference set up, third level problem determination & resolution (microphones checks, remote controls, control systems, cable management, etc.) as necessary according to client guidelines. • Set up, testing, operation, and tear down of audio visual (AV), video conference equipment and room ambience equipment (lighting, etc.), if required for events. Ensure equipment is stored appropriately. • Maintain control booth areas to ensure they are clean, safe, and organized. • Provide Technology Support for all aspects of the meeting or event including Audio Conferencing, Video Conferencing, audio & video patching, switching, projection, PC collaboration, webcast, lighting, staging, special needs, media, recording, bridge operations- All technology in the run of show document. • Provide end to end support of the technology and the event. • Provide End User Training, Troubleshooting, Opening Tickets and Assigning them to the correct teams, escalating issue when needed, complete management of an issue until resolution. • Create, update, & resolve trouble tickets as assigned as well as monitoring of ticket queue. • Resolve issues quickly and according to defined processes. • Conduct testing prior to event. • Follow Process in Run of Show Documents, Checklists, standards. • Plan and participate in pre-event testing sessions, document results, and ensure contingency plans are established and implemented prior to event. • Manage & deploy client provided spares as required. • Coordinate activities with other Client groups as required. • Liaise, recommend, plan, and execute all event spaces / auditoriums-based events and meetings, in collaboration with the client. • Interact in person, by phone, &/or e-mail directly with client management & end-users as part of the Event Services Team.
Benefit List: • Medical benefits, including vision and dental • Paid holidays, sick days, and personal days • Enjoyable and dynamic company culture • Training and professional development opportunities