Resettlement Programs Manager at Church World Service, Inc. in Wilmington, North Carolina

Job Description:

About CWS



Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.



Purpose



The Resettlement Programs Supervisor hires, onboards and supervises a team of 5+ case managers and employment specialists and is responsible for quality control of CWS Wilmington's initial resettlement services through the Reception and Placement, Matching Grant (MG), Refugee Social Services (RSS), Ukrainian Humanitarian (UHP), and Preferred Communities (PC). The Resettlement Programs Supervisor liaises with local Departments of Social Services, health departments and healthcare providers, employers, local school systems, Social Security Administration and other critical resettlement partners to ensure timely resettlement service provision and address problems as they arise.



Responsibilities

• Welcome and orient refugees to the community through the provision of core resettlement services and ongoing case management provision.


• Hires, onboards, trains and supervises Case Management and Employment Staff.


• Oversees the provision of cultural orientation.


• Assist Community Engagement and Housing staff with securing appropriate and affordable housing for new refugees; develop and maintain relationships with local landlords.


• Develop and maintain relationships with local resettlement partners, including but not limited to Departments of Social Services, public school systems, employers, health departments and healthcare providers, and the Social Security Administration. Coordinate multi-system problem solving among these entities to facilitate refugee self-sufficiency.


• Supports case management and employment staff to remove refugee barriers to employment and realize the goal of family self-sufficiency. Ensures clients are connected to in-house support and make referrals to external service providers. Identify support services that may assist clients in becoming self-sufficient, such as ESL, transportation, immigration services, and child care.


• Ensure the documentation of all contacts and services in client case files and maintain case note logs. In addition to documenting all services, record clients' public assistance usage. Complete all funder required reports and submit to CWS headquarters for review.


• Ensure compliance to R&P, MG, UHP, and PC contract requirements through consistent, timely and robust case file review.


• Stay up-to-date on program changes. Coordinate regular trainings for case management and employment staff on program changes and train new staff on program guidelines and compliance.


• Partner with volunteer specialists to organize volunteer assistance to welcome refugees. Ensure volunteer availability and suitability to support the completion of prearrival activities.


• Advocate on behalf of refugees, and refugee-serving voluntary agencies.


• Attend trainings and conferences as requested by supervisor.


• Keep informed about refugee and immigrant issues, and available services to refugees, using current information to better identify and serve refugee clients.


• Represent the program at meetings and speaking engagements relevant to the responsibilities of the position.


• Undertake other duties as assigned.

Qualifications




Experience:

• Minimum 2 years' experience in refugee resettlement required.


• At least 2 years' experience mentoring and training staff is required.

• Familiarity with local services available in Wilmington, NC preferred, but not required.

Skills:

• Fluency in a refugee language preferred but not required.


• Ability to work in a multi-cultural environment required.


• Excellent leadership skills and strong written and verbal communication skills required.


• Commitment to diversity, equity, and inclusion and willingness to support CWS' Platform on Racial Justice as a CWS employee required.


• Computer literate, with strong proficiency in MS Office (Excel, Word and Access) and internet applications required.

Education & Certifications:

• Bachelors' Degree in related field required

Special Requirements

• Work varied hours, including occasional nights, weekends and holidays.


• Must be willing and able to travel within NC, occasionally on short notice


• Must have valid driver's license and reliable personal vehicle. Mileage accrued while executing work responsibilities is reimbursable by CWS.

Benefits



CWS offers a competitive benefits package that includes:
- 403 (b) Retirement Plan
- Medical, Dental and Vision Insurance
- Generous Paid Time Off (18 Paid Days Off; 24 Days Off after 2 Years)
- 14 Official Holidays
- 12 Sick Days Off (Accrued monthly)
- Life Insurance and AD&D
- Long Term and Short-Term Disability
- Employee Assistance Program (EAP)
- Health Savings Account
- Flexible Spending Accounts
- Commuter Benefits Apply Now