Tyto is searching for a Systems Administrator Level II for a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services. Provides monitoring support for the core and functional system owners and administrators. Monitoring of mission essential systems and infrastructure provides situational awareness (SA) for the Enterprise. In support of this environment, Contractor shall ensure the following Server and Infrastructure.
Responsibilities:
Perform persistent daily monitoring activities to the MAJCOM leadership, MCCC, functional system owners, core server/system owners and the entities requiring visibility of the current stability and availability of the Enterprise.
Maintain service, to include but not limited to, upgrades, patching to include server OS updates, security patches, and any other Government required patches IAW AFTO 00-33A-1113.
Manage monitoring capability for all core and non-core systems/servers.
Serve as focal point for problem resolution and is the primary point of contact for problems relating to AFNet issues and AFNet user issues relating to monitoring of servers, infrastructure, services, etc.
Coordinate with servers/services owners on monitoring devices, servers and services and the respective thresholds.
Ensure server/service owners and the operational teams receive their respective alerts accurately; modify as required.
Coordinate with AFRC HQ scripting/automation SMEs and with server/services owners on developing automated break-fix actions based on monitoring triggers.
Minimizes services, application, and system unscheduled downtime with ninety-nine percent (99%) availability for the month with no more than seven (7) hours of downtime within Contractor's control.
Analyze performance trends to identify degraded performance and proactively generate work orders to resolve issues.
Author and maintain Tier 0 and Tier 1 monitoring support SOPs for MCCC, CFP, and relevant backshops.
Requirements:
At least 5 years technical experience utilizing an AFNet-utilized monitoring tool (e.g., SCOM, Solar Winds, Tenable, etc.).
At least 5 years technical experience utilizing PowerShell.
At least 5 years technical experience with Microsoft Windows Server 2016 or newer