Note: This job will sit in Vancouver, WA but require travel to Vancouver, Canada and California at times.
No sponsorship at this time.
The help desk analyst is responsible for handling all end user IT-related issues with care. The help desk analyst is to work with end users to troubleshoot computer-related difficulties, assist with the support of network, and oversee the regular updating of all pertinent installations. Technological expertise with a wide range of computer systems, hardware, and software is essential for the help desk analyst to excel in this role and help drive our organization forward.
Required skills and qualifications
Two or more years of experience in a helpdesk role or similar position
Comprehensive knowledge desktop support and troubleshooting
Proven skills in performance analysis
In-depth knowledge of technology devices (computers, laptops, printers, copiers, etc.)
Strong communication skills for training, assisting end users and interacting with leadership
Knowledge of O365, Azure AD, Firewall Technologies, and Windows Server Operating Systems
Associate's degree (or equivalent) in computer science or related field