Universal Banker I (Float/Roving) at First Carolina Bank in Raleigh, North Carolina

Job Description:

Position Purpose:

This position is responsible for serving customers by managing information, financial transactions, and documents in an organized, efficient, and secure manner. This position will travel between designated markets to provide additional coverage as needed.

Primary Responsibilities:

Represent the Bank by assisting customers in a prompt, efficient, accurate, courteous, and professional manner in person, through the drive-thru, through email or written communication, and/or over the phone
Accept checks and cash for deposit or withdrawal on savings and checking accounts
Receive and accurately process payments for loans
Transfer requested amounts between customer accounts
Place holds on accounts according to the First Carolina Bank Teller Policy
Process Cashier's Checks, Stop Payments, and Wires as requested by customer
Accurately balance cash drawer at end of day
Assist Branch Supervisor and Universal Banker II in maintaining vault cash, reports, and drawers
Answer customer questions and inquiries
Perform maintenance on accounts upon customer request
Verify customer documentation is completed accurately and sent to the appropriate department for processing
Explain and promote bank products and services to customers
Make customer referrals to Universal Banker III and gather requested documentation
Set up and service existing and new online banking customers
Sort incoming mail and process outgoing mail
Assist other Universal Bankers, Branch Supervisor, Senior Banking Officer, and Market Executive/President as needed
Assist with other duties as assigned by senior management

Authority, Impact, Risk:

Official Check Authority
Check Cashing Authority
Comply with all requirements, policies, and procedures of the Bank Secrecy Act (BSA) and attend all mandatory BSA training as needed for this position
Complete all required compliance and regulatory training, not limited to BSA
Building an understanding of the Silverlake system including online banking platform

Key Relationships:

Close partnership with Universal Banker IIs, Universal Banker IIIs, Branch Supervisor, Senior Banking Officer, and Market Executive/President
Partnership with Managing Director - Retail Delivery, Product Management, & Marketing, Retail Operations Manager, and Retail Operations Specialist
Routine interaction with other department heads across Marketing, Operations, IT, Risk, Compliance, Legal, and Sales
Strong customer interaction

Managerial Accountability:
· Not Applicable

Working Conditions:

Ability to work in fast paced environment
Excellent verbal and written communication skills
Ability to work under tight deadlines
Ability to operate information terminal and other standard office equipment
Ability to foster a positive work environment
Travel Required (up to 65%)

Time Allocation:

Customer Transactions………………………….…50%
Assist with teller duties & balancing……..….25%
Maintenance to Accounts…………………..…....15%
Verifying and Scanning Documentation…...10%

Job Specifications:
Position adheres to confidentiality policy, code of ethics and knowledge of Bank Secrecy Act and best practices and other pertinent Regulatory laws and regulations.
Required:

High School Diploma or equivalent
Previous clerical, administrative, cash handling, sales, or customer service experience
Relevant computer skills

Preferred:

Some college
JHA Silverlake experience
Previous Bank Teller experience

Risk Management Requirements:
Understands and adheres to Workplace Policies, Code of Conduct, privacy, and information security guidelines. Understands and adheres to Anti-Money Laundering, Bank Secrecy Act, and Compliance with the USA PATRIOT Act policies and procedures applicable to position, completing any supporting requirements within defined timeframes. Acts within authorized limits and delegated authorities and role applicable policies and procedures. Follows processes and controls to protect shareholder interests. Mitigates risk to the bank and customers by following all applicable security procedures.

Equal Opportunity Employer including Veterans/Disabilities