Help Desk Consultant - Associate (HR Title: Help Desk Support) at Southern Methodist University Inc in Dallas, Texas

Job Description:

Description



Hourly Range:


$26.20 per hour


About SMU


SMU's more than 12,000 diverse, high-achieving students come from all 50 states and 80 countries to take advantage of the University's small classes, hands-on research opportunities, leadership development, community service, international study and innovative programs. The University offers a strong foundation in the humanities and sciences and undergraduate, graduate and professional degree programs through eight schools.


Now in its second century of achievement, SMU is increasingly recognized for the ways it supports students, faculty and alumni as they become ethical leaders in their professions and communities. Now in its second century of achievement, SMU is increasingly recognized for the ways it supports students, faculty and alumni as they become ethical leaders in their professions and communities. The University's entrepreneurial spirit lives in people from every academic discipline who see opportunities to create something new in the world - and work hard to bring their innovations to life. SMU's relationship with Dallas - the dynamic center of one of the nation's fastest-growing regions - offers unique learning, research, social and career opportunities that provide a launch pad for our students, faculty and alumni to make a global impact. On the most beautiful college campus in the country, SMU Mustangs are energized by unbridled opportunities - from teaching, learning and research to creativity, performance and athletic endeavor.


About the Position:


SMU is seeking a highly motivated customer service professional to join our IT Help Desk team providing technical support for the SMU Community. This individual must first and foremost have a passion for customer service and possess solid troubleshooting skills on a variety of platforms. Primary responsibilities include providing customer service to students, faculty, and staff of the University in relation to technology questions and problems reported. Front line support is provided in person, on the phone and responding to chat or ticket requests. Individual will be responsible for troubleshooting and triaging computer hardware and software issues, loading software, configuring computer software, peripherals, and mobile devices, and providing support for a large number of applications.


Essential Functions:

• Respond to technology questions and problems encountered via help desk channels.
  
  


• Participate in career development activities to expand knowledge through technical and professional training.
  
  

Qualifications



Education and Experience:


A high school diploma or equivalent is required. Candidate with bachelor's degree is preferred.


A minimum of one to two (1-2) years of work experience in desk computer support and customer experience via phone (both MAC & PC Platforms) is required.


Knowledge, Skills and Abilities:


Candidate must possess experience with basic application support for specialized applications pertaining to client computer install and support. Candidate with strong customer service skills supporting customers and ability to learn new technologies is desired. Candidate that possess excellent troubleshooting, interpersonal, and communication skills are required. Candidate with solid understanding of SMU supported software applications (Microsoft Operating System and Office Suite, Apple Operating system standard applications, Adobe Creative Cloud Suite, and other applications deployed on the SMU campus) is preferred.


Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Must also demonstrate strong written communication skills. Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning and time management skills.


Candidate would be on call approximately three (3) weeks out of the year for after hour emergencies. Candidate would be required to work some evening shifts during the work week and possible shifts on either Saturday or Sunday.


Physical and Environmental Demands:

• Sit for long periods of time

Deadline to Apply:


October 1, 2024


EEO Statement:


SMU will not discriminate in any program or activity on the basis of race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. The Executive Director for Access and Equity/Title IX Coordinator is designated to handle inquiries regarding nondiscrimination policies and may be reached at the Perkins Administration Building, Room 204, 6425 Boaz Lane, Dallas, TX 75205, 214-768-3601, accessequity@smu.edu.


Benefits:


SMU offers staff a broad, competitive array of health and related benefits. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution.


SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU.


The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities, including tuition benefits. Apply Now