Agilant Solutions is looking for a technical support analyst to support our retail SMB clients.
As a Technical Support Analyst, you will provide support to retail customers and business users to make Agilant Solutions an industry leader. Your excellent knowledge of troubleshooting and customer service skills will bring you success.
Agilant Solutions is an excellent place to collaborate in a fast-paced environment.
Job Requirements
Previous experience working in a call center or help desk environment preferred
Experience in data entry or with an IT Retailer or Supplier (e.g., Best Buy, Geek Squad, Office Max)
Excellent communication and customer service skills
Knowledge of Windows and Office 365
Managing several priorities in an ever-changing environment
Plan, develop, and implement training on products and sales techniques
Strong verbal, written, and presentation skills
Reliable transportation to the office on weekdays
Any certifications such as A+ or MTA preferred
Skills
Must be organized and self-motivated
High energy personality
Ability to motivate team members to meet or exceed expectations through positive reinforcement
Goal oriented
Certifications/Qualifications (all preferred, but not required)
CompTIA suite certificate (Comptia A+, Network + etc) preferred
Microsoft office experience preferred
Any other type of IT certifications welcomed
Familiarity with IT infrastructures (servers, networking, etc)
Command line experience
Responsibilities
Responsible for maintaining a professional relationship with clients
Proprietary troubleshooting techniques to resolve a customer's technical issues
Deliver service and support to end-users via phone
Documenting call history for service events
Have a working knowledge of client processes
Compensation
Competitive compensation
Paid time off
Comprehensive benefits including Health, Dental, Vision, Life Insurance, and 401(k)
Paid training and advancement opportunities
Equal Opportunity
Agilant Solutions, Inc. is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need.