Machine Monitoring Specialist at AgPro in Boston, Georgia

Job Description:

Purpose
Responsible for monitoring, distributing, and tracking Expert Alerts and JDLink Diagnostic Trouble Codes (DTCs) with the intent of quickly diagnosing equipment problems to minimize machine downtime.
Job Duties:
Monitor incoming Expert Alerts and distribute to appropriate party for customer contact (or perform customer contact)Monitor incoming Diagnostic Trouble Codes and distribute to appropriate partyPerform remote diagnostics using Service ADVISOR Remote and Remote Display Access (RDA)Quickly and accurately communicate summaries of actionable recommendationsMaintain up to date technical knowledge of engine, hydraulics, and electrical systems and repair manual schematicsMaintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer serviceMay participate in Service EDUCATE Training programs required for the development of skills and knowledgeMaintains a clean work area and performs work in a neat and orderly fashionMaintains current knowledge of John Deere and competitive products
Job Requirements:
3+ years' experience performing service repairs and diagnostics, specifically mechanical, electrical and hydraulic systems; agricultural and turf equipment preferred; demonstrated experience consistently meeting performance metrics preferredDemonstrated outstanding customer service and communication skillsExperience with basic computer functions; experience using Deere systems preferredExperience writing and speaking effectively to individuals and groupsExperience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment
High School Diploma, GED, or equivalent experience

Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401-K retirement plan along with a variety of other optional benefits.
Ag Pro Companies is a Drug Free Workplace and Equal Opportunity Employer
All positions require pre-employment screening.
Must be authorized to work in the United States.
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