Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won't just imagine the future-you'll create it.
As a Lead Network Technology Support, targeted for a subject matter expert (SME) which you will be responsible for providing complex technical support of the Classic and Cloud Radio Access Network (RAN). Reporting, tracking, documenting, and driving various support groups - to include ATS and/or OEM vendors - is an essential skill for this position to diagnose, restore, and accurately report on network events. Expert at remote triage/restoral, prioritization, performance analysis, report analysis, RCA analysis and outage event bridge lead for RAN technologies.
The Lead Network Technology Support creates action plans with the input of teammates that mitigate any network impacts. This role leads the mentoring program for new Tier 2 team members with processes and policies as well as technical training. This role also leads Tier 2 special projects - develop and test tools, write new processes and job aids. Assisting with the development, integration, testing, and life cycle management of automation and applications used to support the RAN network is integral to this role as well.
Key Roles and Responsibilities:
Ticket management. Advanced support engagement and follow up.
Field personnel technical support.
Technical project assignments with technical writing experience.
Fault and performance troubleshooting analysis in conjunction with Tier 3 partners.
Evaluate network impact and recommend or take recovery action in collaboration with peer team.
Technical bulletin review, interpretation, and presentation to the team.
RCA experts - perform all technical RCA investigations, document learns and drive improvement opportunities.
Script writing and tool development.
RAN Network audits and analysis.
In addition, this person may be called upon to fill in for management in their absence.
Required Qualifications:
Work any shift to provide 24x7 network support.
Expert level experience troubleshooting, maintaining, configuring, provisioning, and supporting Ericsson RAN equipment (4G = eNodeB, 5G = gNodeB).
Seen as a model for others to proactively accomplish results and follow through on commitments.
Strong understanding of Cloud related concepts such as Kubernetes(K8), VNF & Orchestration is required.
Fluent with Linux and comfortable working on software applications using Linux.
Fluent with common security policy, procedure and UAM protocols (TACACS and LDAP).
Trained and competent in the use of RF related performance tools (Arieso, Optima...).
Desired Qualifications:
Coding and programming skills are highly desirable.
Desired Education:
Bachelor's degree in Math, Science, Engineering (preferred), or equivalent related network experience preferred.
Our Lead Network Technology Support earns between $106,100 - $159,100 annually. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage.
401(k) plan
Tuition reimbursement program.
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave.
Paid Caregiver Leave.
Additional sick leave beyond what state and local law require may be available but is unprotected.
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.
AT&T is leading the way to the future - for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we've built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined.
Ready to #transformdigital with us? Apply now!
Weekly Hours: 40
Time Type: Regular
Location: Alpharetta, Georgia
Salary Range: $106,100.00 - $159,100.00
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.