Assistant Director - SLATE (CS25-098) at Southern Illinois University Edwardsville in Edwardsville, Illinois

Job Description:

Southern Illinois University Edwardsville


Position Title: Assistant Director - SLATE (CS25-098)

Category: Category: Administration / Project Management

Location: Edwardsville, IL

Salary: $70,224.00 Annually

Opening Date: 10/04/2024

Division: Enrollment Mgmt

Flsa: Non-Exempt

Job_Number: 00489

Department: Enrollment Mgmt

Closing_Date: 10/18/2024 11:59 PM Central

Description:

Description

The Assistant Director of SLATE is a key role responsible for developing, maintaining, and optimizing customer relationship management (CRM) tools that support the vital admission and enrollment processes at the university. Under the supervision of the ESRA Director, this position will design, test, and implement CRM processes for all incoming student populations, including undergraduate, graduate, online, and international students. A strong focus on enhancing the student experience and effective communication is essential.

Key Responsibilities:

1. CRM Development and Maintenance:
   • Develop, implement, and maintain CRM processes within the Slate platform to streamline admissions for various student populations.
   • Collaborate with stakeholders across multiple units to facilitate upgrades, enhancements, and changes to the Slate system.
2. System Integration and Data Management:
   • Understand Banner tables and data translations to ensure accurate integration between Slate and other data systems.
   • Troubleshoot and resolve issues related to Slate, coordinating with Information Technology Services (ITS) and other affected departments.
3. Project Leadership:
   • Serve as the project leader for system designs and enhancements, preparing necessary documentation and outlining business processes.
   • Coordinate activities with Enrollment Management departments and academic units impacted by admission applications.
4. Training and Support:
   • Develop documentation, training materials, and conduct training sessions for teams utilizing Slate to ensure effective use of the platform.
   • Provide ongoing support and counsel to academic units to promote equitable and consistent review processes for admissions.
5. Data Analysis and Reporting:
   • Develop analysis and metrics to visualize student application life cycles, including application funnel, communication statistics, yield percentages, and territory management.
   • Regularly analyze reports and data to inform admission strategies and decision-making.
6. Continuous Improvement:
   • Proactively seek new features and functionalities within the Slate platform to enhance processes and improve user experience.
   • Attend conferences, online tutorials, and other learning opportunities to stay current on best practices and advancements in CRM technologies.
7. Collaboration and Communication:
   • Maintain professional relationships with stakeholders across the university, including academic departments, admissions offices, and financial aid.
   • Meet regularly with Enrollment Management offices to discuss challenges, train staff on new enhancements, and review business processes.
8. Program Review and Equity:
   • Develop and maintain program review processes for all department application reviews.
   • Assist academic units in creating equitable and consistent scoring for admission evaluations.

Typical Qualifications

Minimum Qualifications:

1. Bachelor's Degree.
2. 3+ years working in education or related field; emphasis in any combination of Enrollment Management including: Admissions, Registrar, Financial Aid, Advising, or Retention including experience implementing and maintaining components of CRM (communication relationship management) software, student enterprise system or other technology based solution.

Preferred Qualifications:

• Master's Degree.
• 3+ years working in Slate CRM.
• Experience working with Banner Student Information System.
• Previous project leader/manager for higher ed technology platforms.
• Strong sense of data management, relational database design and/or data visualizations

Supplemental Information

Civil Service Information: Civil Service Application - FAQs

Application Instructions: How to Apply - Step by Step (Download PDF reader)

Illinois Residency Requirement: Pursuant to the State Universities Civil Service System, out-of-state candidates must establish Illinois residency within 180 calendar days of the start date for this position. Illinois residency requires proof of a valid Illinois Driver’s License or state of Illinois ID Card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.

Classification: State Universities Civil Service System Classification Number: 5002 – SUCSS Classification Title. For more information on Civil Service classifications, please visit the State Universities Civil Service System website at: https://www.sucss.illinois.gov/pages/classspec/default.aspx.

Veterans: Veterans who qualify for preference must provide proof of eligibility within ten (10) working days of submitting an application. The required proof of eligibility includes, at a minimum, a copy of the veteran's DD214/DD215 form (Department of Defense), NGB22 form (National Guard), or Discharge Orders or DD256 Discharge Certificate (Reserves). For help in determining the appropriate proof of eligibility to submit, please refer to the Guide for Veteran Document Verification. (Download PDF reader)

Pre-Employment Screening: External candidates receiving a job offer must undergo pre-employment screening, including a criminal background check. For safety sensitive positions, a drug screen will also be required.

Work Authorization Information: This position does not offer work authorization sponsorship. International students at SIUE on F-1 or J-1 visas are not eligible for full-time or part-time civil service positions with permanent status. F-1 and J-1 visa holders must be enrolled full-time and can only apply for temporary part-time roles working 20 hours or less per week during spring and fall semesters, such as student worker positions, assistantships, and civil service extra help roles. SIUE is a state university, and it's important to highlight that benefits from state-sponsored plans may not be accessible to individuals on F1 or J1 visas.

Accommodation: If you are unable to utilize our online application system and need to request an accommodation, please reach out to us at 618-650-2190 or via email at: careerinfo@siue.edu

Statement of Diversity: SIUE is an Equal Opportunity Employer committed to an inclusive and diverse workforce. We firmly believe in providing equal access and opportunity to individuals across all job titles. We will not discriminate against any person on the basis of race, national origin, ethnicity, color, religion, disability, age, marital status, sex, sexual orientation or veteran’s status.

SIUE cultivates an atmosphere of inclusivity, respect, and warmth that fosters learning and collaboration. Each member of our university community bears the responsibility of actively contributing to this enriching campus environment. We encourage individuals who are dedicated to upholding these values to apply.

To learn more about SIUE's Mission and statement on diversity, please visit:https://www.siue.edu/about/mission-goals-plans/index.shtml.

We value your interest and look forward to reviewing your application. For questions or more information, please email careerinfo@siue.edu.

Agency: Southern Illinois University - Edwardsville

Address: 1040 Rendleman Hall Edwardsville, Illinois, 62026

Website: https://www.siue.edu/

Benefits:

SIUE offers an exceptional array of benefits to all full-time and part-time employees (50% or more receive benefits accrued at the percentage of appointment) including:

• Medical, dental, and vision insurance;
• University tuition waivers (full-time receive 100% waiver of tuition)
• Life insurance;
• SURS retirement plan;
• Supplemental retirement savings plans;
• Paid vacation and sick leave accrual;
• Generous holiday schedule/paid holidays;
• WorkLife programs;
• Employee Assistance Program (mental health and wellness);
• Employee discounts (local and national retailers);
• Flexible Spending Account Program;

For more about our benefits and employee services, visit: https://www.siue.edu/human-resources/benefits

Questions: 01The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.

• Yes, I understand and agree
• No, I do not agree

02Are you legally authorized to work in the United States without sponsorship?

• Yes
• No

03Do you possess a Bachelor's Degree in the subject or a related field as specified in the minimum qualifications?

• Yes
• No

Required Question

PI251071661

Salary:

$70.00

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