Our client is a leading public sector solutions implementation and operations improvement firm, that partners with health, education, and human services agencies to improve lives.
They are seeking candidates who enjoy working with people and are quick learners. You will be responsible for customer interaction, creating and maintaining documentation of communications & inquiries as well as developing excellent working knowledge of all job-related operating platforms.
Candidates need to be in close proximity to Portsmouth NH for periodic live meetings.
Hybrid Schedule: 3 days on-site, 2 days remote.
Responsibilities
Communicate with customers via phone, email and chat for Inbound/Outbound inquiries.
Provide knowledgeable answers to business related questions.
Maintaining records/documentation for audit and internal controls
Professional and timely public service response and effectively working with persons with disabilities.
Route mail, email and other administrative support
Qualifications
1 year of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal communication skills.
Ability to multi-task, organize, and prioritize work.
Ability to work with people with disabilities.
Effective communication skills to present information and respond to questions from groups of managers, clients, customers and the public.
Ability to troubleshoot with attention to details and effective time management.
Knowledge of MS Windows, Excel and Word preferred.