Our client is multi-trade service/construction contractor that provides top-tier heating, cooling, plumbing, and electrical services to Indianapolis and the surrounding areas. The company is locally and family-owned and has been around for over 40 years. Our client has a welcoming, positive, teamwork-based culture and are active in the community. Year after year, our they have given back to their fellow Hoosiers through various charitable means.
Role Summary
The Scheduling Coordinator is a key element in making the day go smoothly. They are the go-to person for service technicians (12) and for customers who have service requests. This role schedules customer appointments, routes technicians, and supports them by keeping them updated and ordering parts. The job involves ongoing communication with customers and service technicians.
This position is on-site in the northwest corner of Indianapolis, IN. The hours are Monday-Friday, 8am-5pm.
Responsibilities
Customers
Responding to service leads
Answering incoming calls and scheduling service appointments
Confirming appointments the day before
Building relationships with customers
Following up after appointments
Technicians
Organizing and optimizing days and routes
Dispatching
Ordering and coordinating parts
Supporting technician needs while they're on the job site
Qualifications
Customer service experience
High school diploma or GED
Clean background check and drug screen
No prior knowledge of HVAC or skilled trades is required. Our client will provide the training and tools needed to be a great performer.
Skills
High professionalism
Strong attention to detail
Quick thinking and adaptability in fast-paced environments
Engaging and positive attitude
Benefits/Perks
PTO
General PTO
Bereavement
Birthday
Holidays
Financial
Bonus incentives
401K with company match
Healthcare
Health, dental, vision, and life insurances
HSA with company contribution
Free virtual teledoc
Other
Company events and holiday party
Third-party phone skills coaching
Hiring Process
Application
Go over provided resources in preparation for interview with recruiter