POSITION REQUIREMENTS • Install desktops, portable computers, peripherals, and software products for networked,
classified and unclassified, and standalone environments. • Detect, diagnose, research solutions, and resolve desktop and portable computer software and
hardware failures. • Provide users with information, guidance, and instruction on use of desktop and portable
computer hardware and software. • Analyze and assess customer service requests and provide prompt technical solutions. • Conduct IT audits as assigned, in compliance with policies governing the administration,
utilization, and acquisition of desktop and portable computer products. • Prepare progress/status reports and submit to team leads as required. • Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and
appropriate manner. • Identify and document areas for process improvements. • Contact and effectively communicate with users by telephone, electronic communications, or in
person. • Prepare equipment for reuse or surplus of property actions. • Provide technical support for customers assigned to remote locations as required. • Perform software and hardware upgrades and installations involving multiple computers,
printers, multi-printers, and peripherals. • Coordinate the disassembly and reinstallation of IT equipment in support of office relocations