Akkodis is seeking an IT Specialist for a contract to hire opportunity working in the Miramar, FL area. The Information Technology Helpdesk-desktop supportwill be focused on support the day to day activities in PTI Site. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Due to the nature of the company, it is a highly secure environment that involves many layers of software and hardware to ensure this security this policies has to be respected at all time.
Pay/Salary Range: $31/hr - $38/hr
Essential Responsibilities
Attend the helpdesk system and calls to follow up requests.
Maintains and improves delivery systems availability, functionality.
Investigates and resolves hardware, software, and network first level problems
Serves as a contact for users having problems using computer software, hardware, operating systems, as well as access and authorization to resources,
Provides support for all system modifications and installations.
Investigates and resolves complex hardware, software, and network problems.
Applies appropriate security measures to the IT systems.
Perform and coordinate daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.
Install new / rebuild existing infrastructure and configure hardware, peripherals, services, settings, directories etc. in accordance with standards and project/operational requirements.
Participates in technical research and development to enable continuing innovation within the infrastructure
Helps increase user satisfaction by responding improving service desk duties
Analyzes user inquiries and problems to recommend changes, which would result in the reduction of problems.
Control the Helpdesk ticket load to ensure the correct workload.
Monitor Ticket queues to ensure the objectives in terms of SLA, backlog, communication and any other objective define are achieve.
Convene recurrent meetings with customer focal to ensure the right support its given at all time
Maintains a professional helpful attitude with all users.
Ensures timely escalation of problems by documenting actions taken.
Qualifications:
Minimum: 1-2 years of Help Desk Support experience,
1 year of helpdesk control is required
1 year of infrastructure server support experience desirable
Advanced experience in troubleshooting computer issues
Working knowledge of hardware and software troubleshooting (Windows)
Ability to research and track purchasing of hardware and software
Advanced Level - Microsoft Office: Outlook, Word, Excel, PowerPoint, Visio, Access, MS
Storage, Servers and back end hardware experience is desirable.
Preferred Education and Experience
3 + years of Help Desk Support experience.
If you are interested in this Information Technology Specialist job located in the Miramar, FL area, then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact Marquis Clemons at marquis.clemons@akkodisgroup.com Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client
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