Established computer consulting firm is seeking a fulltime tech support rep. Must be detail oriented, organized, hard-working, honest, dependable and punctual. Outstanding interpersonal skills are required for interfacing with clients and consultants. Generous salary with benefits.
Responsibilities including but not limited to:
Level 1 Support
Provide technical hardware, software and network support
Field help desk calls and record initial requests
Resolve tier one end-user problems
Escalate tier two requests
Contact third-party vendors for service repair when required
Schedule jobs and monitor system activity
Applicants must have the following qualifications:
Minimum of 2 years of relevant experience and/or education
Excellent Customer Service
Problem Solving Skills
Sense of Humor
Applicants must have an intermediate knowledge of the following:
Windows Server 2012 - 2022
Hyper-V / VMware
Active Directory
MS Exchange Server 2010 - 2019
MS Office Suite
MS Outlook
MS Windows
MS Remote Desktop Services
Office 365 Admin
The following are a plus:
Computer Science or IT Degree
Microsoft Certification
Kaseya experience
Connectwise Manage or other ticket management system
StorageCraft ShadowProtect Backup experience
Bitdefender Antivirus experience
Troubleshooting and installing software in a corporate environment
Remote troubleshooting and help desk
Past Managed Service Provider (MSP) experience extremely preferred