The Service Delivery and Integration Manager will be an effective leader and communicator overall. She/he will be a proven team leader, able to conceptualize, plan, document, and communicate efficiently. • Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degrees or certifications are a plus. • Proven experience (7 years) in ITSM configuration management, CMDB management, and process design. • In-depth knowledge of ITIL practices, specifically Configuration Management and related processes. • Strong understanding of IT assets (hardware and software) and service relationships within a CMDB context. • Experience with ITSM tools and CMDB platforms (ServiceNow) • Excellent analytical, problem-solving, and communication skills. • Ability to collaborate effectively with cross-functional teams and stakeholders. • Strong organizational skills and attention to detail. • ITIL Foundation certification is highly preferred.