Conduct follow-up calls with recent customers who have recently received service, ensuring satisfaction and identifying any need for further assistance from a manager.
Use a provided script to gauge customer satisfaction and determine if additional support is required.
Answer incoming calls, provide information, schedule appointments, and collect customer information.
Offer accurate estimates for service costs and timelines for necessary repairs.
Properly document all customer interactions and service details.
Address customer concerns or complaints with professionalism, striving to maintain high standards of customer satisfaction.
Qualifications:
High school diploma or GED required.
Strong written and verbal communication skills.
Proficiency with Microsoft Office Suite.
Exceptional attention to detail.
1-2 years of relevant experience in a customer service environment.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.