Our client, a leading provider of customs brokerage, freight forwarding, and ecommerce solutions for importers and exporters, is seeking a skilled Customs Brokerage Specialist to join their dynamic team.
Key Responsibilities:
Provide exceptional customer service by assisting clients with resolving issues related to their shipments and ensuring seamless communication.
Arrange and monitor shipment deliveries by coordinating with trucking companies, sending delivery orders, and tracking shipment status.
Process customs brokerage for air, ocean, truck, and other modes of transportation, ensuring compliance with U.S. Customs regulations.
Receive, review, and process import documentation, securing arrival information and accurately presenting necessary paperwork to U.S. Customs and other government agencies.
Classify a wide range of imported goods using the Harmonized Tariff Schedule (HTS), ensuring proper duty application and identifying applicable exceptions.
Regularly update shipment status and enter key information into the Cargowise system, ensuring smooth workflow and transparency.
Resolve issues related to customs clearance or cargo pickups in a timely manner, while keeping clients informed throughout the process.
Process remote filings (RLF) and ensure timely invoicing within 48 hours of shipment release.
Communicate with trucking companies to resolve issues and coordinate cargo pickups, providing excellent client support throughout.
Ensure compliance with all domestic and international shipping regulations while securing competitive pricing for optimal profitability.
Maintain accurate records, including posting vendor invoices to the shipment file and scanning documents into Cargowise.
Perform additional duties and projects as assigned by the manager.
Qualifications:
High School diploma or equivalent; Associate's or Bachelor's degree is a plus.
Minimum of 2 years of relevant experience in customs brokerage or freight forwarding.
Strong customer service and communication skills, both verbal and written.
Ability to multitask and thrive in a fast-paced, high-pressure environment.
Exceptional attention to detail, strong organizational skills, and the ability to handle confidential information with discretion.
Must be a proactive team player with the ability to work independently and adapt to changing priorities.
Proficiency in Microsoft Office (Word, Excel, Outlook) and Windows systems.
Experience with Cargowise is preferred; a Customs Brokerage license is a plus.
This is an excellent opportunity for a Customs Brokerage Specialist to grow within a major player in the industry. If you thrive in a fast-paced environment and are passionate about delivering exceptional customer service, we encourage you to apply!