Bachelor's degree in Computer Science, Information systems, MIS or a minimum of 1 year experience supporting enterprise systems in a corporate IT support engineer, Systems Engineer role.
Ability to deliver customer service that provides an excellent end user support experience.
Background supporting Networks, Servers, Firewalls, and Security Policies.
Experience with Cisco Routers, Switches, Cisco CLI (Command Line Interface)
Experience reconfiguring switches/creating configurations from scratch.
Experience working with Microsoft Windows architecture including general knowledge of system management best practices for Microsoft Windows Server, Office 365, SQL Server, Active Directory (AD), Group Policy, and Remote Installation Services.
Plusses:
Experience implementing, administering, and supporting Azure (IaaS) or Cloud Security.
Day to Day:
The Systems Operations Engineer is responsible for the day-to-day activities of the systems operations and Administration Team which includes troubleshooting complex system issues and providing support to the Tier 2 support teams as needed. This role is responsible for performing required systems maintenance such as monthly patching, vulnerability remediation, system updates and supporting the client's network. This individual is expected to provide exceptional IT support to internal customers across geographical locations ensuring a continuous high level of customer satisfaction, Develops, documents, makes recommendations, and communicates plans for investing in core system architecture, including analysis of cost reduction opportunities, as well as assists to coordinate and resolve escalations from Tier 1 and Tier 2 Support teams. Along with this, other responsibilities include troubleshooting, supporting, and administrating branch networks, Citrix, Office 365, Active Directory, Group Policy, Azure AD, Windows and VMware. You will collaborate with various internal and client teams to ensure a seamless transition from legacy environment to new cloud infrastructure and business-as-usual delivery of products and service, interact with Service desk team tracking client issues, updating client tickets and ensuring closure while providing documentation to update the company's knowledgebase, and Documents configurations (updating CMDB, Visio Diagrams, project deliverables) as needed. The ideal candidate will have experience supporting enterprise level Networks when it comes to Switches, Routers, Firewalls, SD wan, and network outages.