Customer Support Engineer at RevenueBase in Waltham, Massachusetts

Job Description:

???? We're looking for a passionate problem-solver to join our team as a Customer Support Engineer. If you love helping others and enjoy technical challenges, we'd love to hear from you!

???? Supportive team, growth opportunities, and flexible work environment.

???? Collaborative environment where your voice is heard.

???? Opportunities for career growth and skill development.

Our Story

RevenueBase specializes in delivering high-quality data and data enhancement services tailored for high-volume B2B data users and data providers. Backed by a distinguished group of investors, we address the most critical challenges faced by the B2B data industry.

About You

You are a technically skilled, customer-focused individual with a background in software engineering or database development. You love data, problem-solving, and working directly with customers to help them succeed. You have a lot of curiosity, enjoy learning and growing your skills, and are proactive in managing customer relationships. You possess empathy, patience, and a strong desire to build a great company from the ground up. You thrive in a fast-paced startup environment where building processes and contributing to product development are part of your everyday activities.

Responsibilities

• Act as the key technical contact for customers, providing prompt resolution to technical issues and guidance on product usage.
• Troubleshoot and resolve customer challenges with a data-focused approach.
• Educate and train customers on product features, fostering their success.
• Build and maintain positive customer relationships, addressing complaints with empathy and viewing them as opportunities for improvement.
• Proactively communicate with customers to ensure their satisfaction and gather feedback for product enhancements.
• Collaborate with internal teams, including sales, product managers and the founder, to influence product development based on customer insights.
• Develop and document support processes, contributing to building a solid foundation for the company's customer support framework.
• Manage multiple customer inquiries efficiently, ensuring timely and effective issue resolution.
• Stay updated on product developments and continuously enhance technical skills to provide top-tier support.

Requirements

• SQL experience and a passion for working with data.
• Strong verbal and written communication skills, with the ability to convey technical information to non-technical audiences.
• High level of empathy and customer focus.
• Strong problem-solving skills and the ability to manage multiple tasks effectively.
• Time management skills to handle various customer issues and internal tasks simultaneously.
• Background in software engineering or database development.
• Curiosity and a proactive mindset, with a love for learning and growing skills.
• Ability to handle customer complaints, turn them into learning opportunities, and work collaboratively to improve product and process.
• Conflict resolution and strong interpersonal skills for managing customer relationships.
• Willingness to work in a startup environment and contribute to building a great company.

For this role, we are prioritizing candidates based in the Boston area. Apply Now