IT TECHNICIAN - SR. IT TECHNICIAN - Computer Support at Southwest Research Institute in San Antonio, Texas

Job Description:

Who We Are:


We provide computer support for the Mechanical Engineering Division focusing on systems, storage, backups and networking.


Objectives of this Role:

• Work with our Division Computer Support group to provide customer support for staff members to include computer system maintenance, software/hardware installations, helpdesk support, etc.

Daily and Monthly Responsibilities:

• Support our division desktop/laptop systems with computer system maintenance, software installation, problem diagnosis/resolution, hardware deployments, and general support of Windows and MAC systems.


• Perform both local and remote support as needed for hardware/software issues.


• Work as a team member to provide excellent customer service to our division staff of approximately 330.

Requirements:

• Requires a high school diploma or equivalent.


• An Associates in Information Technology or related degree preferred.


• 2-5 years: General computer helpdesk experience


• Must be detail-oriented, having outstanding communication skills (both written and verbal), and excellent at multi-tasking and problem-solving.


• Should have ability to work independently in the absence of specific instructions on a number of tasks with a high degree of accuracy and have excellent organizational skills.


• Familiarity with Desktop Central and Sentinel One desired.


• A valid/clear driver's license is required.

Special Requirements:


Must be a U.S. person (i.e., U.S. citizen, non-U.S. citizen national, lawful permanent resident, asylee, or refugee) due to ITAR work in section.


Job Locations: San Antonio, Texas


For more information about this division, visit the Mechanical Engineering home page.

For benefits information at our San Antonio location, click here.
For benefits information at all other locations, click here.

An Equal Employment Opportunity/Affirmative Action Employer
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